Global Experienced Manager

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JOB OBJECTIVE

To obtain a challenging management position

Education:

DCT International Hotel and Business Management School, Vitznau, Switzerland

Hotel and Tourism Management (Advance Diploma) 2004-2007

WORK EXPERIENCE

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Corruboard Industries (Corrugated box manufacturing and Printing)

Director Sales and Marketing May 2009-Current

• Responsible for building and maintaining long-term business relationships with customers and suppliers

• Responsible for evaluating marketing strategies in terms of feasibility, current market situation, budget and outcome

• Responsible for implementing feasible marketing strategies that attract new corporate clients like ICI

• Responsible for supervising client issues and feedback

• Responsible for taking measures and changing operational procedures in order to have smooth operation internally and avoid client issues

• Responsible for a final quality-control check of products before delivery

• Responsible for hiring and training supervisors in the department

Stamford Marriott Hotel & Spa , Connecticut USA

Over Night Manager/Manager on Duty Aug 2007- Mar 2009

• Worked in the capacity of Front Desk Manager; holding strong knowledge of property management systems like MARSHA, Fidelio, PMS, Guest-Ware, Micros etc

• Demonstrated excellent customer service skills as a PR Manager, monitored guest satisfaction processes and exhibited remarkable interpersonal and communication skills while dealing with guest concerns and inquiries

• Achieved the title of “Employee of the month” for showing exceptional ability to multi-task while maintaining accurate structural harmony and discipline in all supervised departments including valet, Bell-stand, At-your-Service and Front Desk.

• Responsible for processing guest data and management reporting accurately and efficiently while maintaining proper security and privacy standards

• Provided developmental training to associates from all supervised departments with the aim of retaining them, and maintained presence as a mentor.

• Performed associate evaluation

• Supervising the hotel staff to ensure smooth running of the establishment

• Handling a substantial amount of the administrative work

• Inspecting rooms

• Forecasting, public relations and preparation of financial reports

• Tactfully aligned associates’ personal goals with organizations mission to create clear and specific targets for associates in order to motivate them

• Carefully reviewed customer accounts with the accounts department.

• Coordinated schedule, payroll and other expenses to meet or fall below budget

• Coordinated activities with other departments of the Hotel to ensure smooth operation

• Promoting and marketing the hotel

• Drafting work schedules of the front office employees

• On shift, complied with and enforced the company’s Affirmative Action Plans for minorities, women and persons with disabilities

Movenpick Hotel, Zurich Switzerland

Supervisor (Banquets/ Caterings) Oct 2006- Mar 2007

• Demonstrated remarkable organization skill for preparing and setting up seminar rooms and caterings for up to 2500 people

• Demonstrated excellence in time management and teamwork by successfully preparing, setting up and providing service at the Circus Roncalli VIP Catering with an average of 180 guests a day

• Responsible for preparing and setting up for coffee breaks, lunches, aperitifs and dinners

• Provided excellent meal and beverage service at banquets and caterings

• Responsible for keeping a smooth inflow and outflow of inventory in general

Cotswold House and Hotel Noel Arms, Gloucestershire UK

Assistant Manager (Food and Beverage) July 2005- Jan 2006

• Implemented cost controlling strategies to maximize revenue

• Responsible for meeting the quality standards set for food and beverages

• Ensured high quality hygiene standards are met

• Responsible for keeping bar inventory

• Prepared, setup and provided service in the fine dining and the casual bar/restaurant for aperitifis, lunches and dinners

ACTIVITIES & INTERESTS

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Elected president of the student council 2005-2006

Member of the Soccer team 2004-2006

Member of the Volley Ball team 2004-2006

Languages:

Urdu: Mother Tongue

English: Advance

German: Basic

Compute Skills:

Microsoft Office

Marsha

Fidelio

References for each job are available upon request.

Contact this candidate