Customer Service High School

Edwena Roach

•: **** Brockett Road apt.,**f Clarkson, GA 30021 | : 678-***-**** | : ***********@***.***

Career Objective

10+ years’ professional court Clerk II and Record Specialist I &II with solid hands on skills in court administrative support, documentary management, and effective communication is seeking a career opportunity as Court Clerk.

Summary of Qualifications

Over 10 years of solid customer service/clerical experience, computer literate (Proficient in Word, Work, Excel, Office etc.)

Solid professional skills in court administrative support to attorneys, internal customer, defendants etc. with effective communication.

Dependable, accomplished, and highly qualified professional, demonstrating extensive administrative support experience within a court/legal environment.

Capability of handling large legal records and documentaries in highest accuracy level.

Team player, and the ability to multitask, organize follow and lead in a business or governmental organization.

Excellent working attitude and outstanding interpersonal skills, reliable, responsible and dedicated profession.

Effectively manage multiple priorities, and performs under pressure in a fast-paced, rapidly changing environment.

Highly Analytical and organized with excellent time management and efficiency.

Core Competencies and skills

Court Administrative Support

Scheduling & Arrangement

CJIS &Appeals Processing

Daily Courtroom Proceedings

Portfolio Management

Record Maintenance & Filling

Effective Interpersonal& Communication

Outstanding Customer Service

Accuracy & Detail Orientated

Conscientious and trustworthy

Internal/External Relationship

Complex Problem Resolver

Solid Computer Skills

Prioritize Effectively

Deadline-Driven & Time Mgt.

Highly Analytical & Organized

Pro- active & Self-motivate

.

Professional Experience

10/2011- 01/2012 Policy Studies (Peachcare for Kids)

Document Clerk

Count, sort, and scan incoming Peachcare applications, correspondence, and checks.

Separate checks and forward to second document control specialist.

Receive premium checks after that have been scanned, verify endorsement made by PROS.

Maintain deposit logs. Prepare applications, correspondence, and envelopes for archiving.

Verify the accuracy and completeness of batches scanned by other document control specialist.

Generate image files and production reports at the end of each day.

Edwena Roach Page 2

•: 1281 Brockett Road apt.,38f Clarkson, GA 30021 | : 678-***-**** | : ***********@***.***

08/2007- 03/2011 Miami Dade Clerk of Courts

07/2009- 03/2011 Court Record Specialist I (Dept. of Juvenile Justice)

Promoted from within the Miami-Dade Clerk of Courts to a specialist within the Department of Juvenile Justice.

New responsibilities included utilizing the department CJIS (Criminal Justice Informational System) to create civil and criminal citations and referrals for future county court dates.

Created and set file dates on detainee cases. I also processed appeals, docketed courts records and handled seal and expunge cases.

08/2007-07/2009 Court Record Specialist I &II (Traffic/Misdemeanor)

Responsible for preparing calendars for central court judges providing an average of two hundred certified court files per day for daily courtroom proceedings.

Assisted over 800 defendants per month on the public information line and filed daily court pleadings.

Responsible for docketing, accepting and processing court documents from attorneys, preformed background checks as well as issued necessary documents for immigration and employment purposes.

Searched for older criminal records via micro film and micro fish, assisted attorneys, accepted court payments and arranged offender payment plans.

09/2006 - 08/2007 JESCA, ECD

HSFIS Clerk

Responsible for data mining system information in order to verify if digital records matches paper file used for auditing purposes.

Requested information from parents such as medical records and request for evaluation forms. Handle multiple phone calls, created event marketing materials.

Planned company fund raisers and completed any assignment delegated to me from the Center Director.

06/2003-12/2005 Miami-Dade Public Housing Authority

Clerk II

Responsibilities included creating certified county records for the future appointments of all Miami-Dade county rental property owners and tenants.

Handling incoming phone inquiries as well as audited, created certified letters for tenants and resolved rental property owner complaints.

Played a vital part in the organization of the more than 600,000 classified records of the Miami-Dade Public Housing Authority via slots in the record room.

Education/Profession Background

08/2005-05/2006 Miami Dade College- Miami, FL

Accounting

08/1995-05/99 Batesburg-Leesville High School - Leesville, SC

High School Diploma

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