Customer Service Professional

Location:

Bascom, FL, 32423

Posted:

May 17, 2011

Contact this candidate

Resume:

JACLYN ELAYNA GREEN

**** ******* **

Bascom, Florida

32423

Email: ******.*.*****@*****.***

Phone: 850-***-****

Cell: 850-***-****

Summary and Objective

My objective is to show that with my learned skills, innovative knowledge, and previous work experience, I will be a great to any company or organization.

Work Experience

H&R Block

•Customer Service Agent: 01/2011- 04/2011

Performed clerical work, record keeping and maintenance according to standards set by the Internal Revenue Service, data entry; and provided customer and cashier services

Skills Used: administrative, computer, customer service, money handling, organizational, verbal communication

JCPenney Co.

•Customer Service Associate: 08/2010 – 10/2010

Served as a customer service representative, loss prevention personnel, and display coordinator

Skills Used: customer service, written and verbal communication, problem solving, money handling

Jacksonville Urban League

•Intern: 06/2008 - 08/2008

Interned in the offices of Congresswoman Corrine Brown and Senator Mel Martinez and performed clerical work, mass mail-ins, record keeping and maintenance, and data entry; wrote letter templates for constituents; assisted with event coordination and setup; and provided customer service

Skills Used: administrative, computer, customer service, written and verbal communication

•Intern: 06/2007 - 08/2007

Interned in the office of Congresswoman Corrine Brown and performed clerical work, mass mail-ins, record keeping and maintenance, and data entry; wrote letter templates for constituents; assisted with event coordination and setup; and provided customer service

Skills Used: administrative, computer, customer service, and written and verbal communication

Florida Community College at Jacksonville

•Administrative Assistant: 09/2007 - 12/2007

Performed clerical work; assisted with event coordination, marketing, setup, and operation; and customer service

Skills Used: administrative, customer service, written and verbal communication

•Student Ambassador: 07/2006 - 05/2007

Represented the college in events that were college-wide as well as outside of the college; helped with the coordination and setup of the FAME program; Facilitated campus tours for individuals as well as large groups; and participated in open-houses for elementary school, middle school, high school, and adult study programs

Skills Used: administrative, computer, company representation, customer service, and written and verbal communication

•Administrative Assistant: 08/2005 - 07/2006

Performed clerical work; assisted with event coordination, marketing, setup, and operation; and customer service

Skills Used: administrative, customer service, written and verbal communication

Recommended and chosen for the student ambassador scholarship program

Education

University of Florida

•01/2008 - 12/2010

•Bachelor’s Degree in Business Management

Florida Community College at Jacksonville

•08/2005 - 05/2007

•A.S. degree in Business Administration/Management