Customer Service Data Entry

Chiquetta Hooks

**** *. ********** **. • Chicago, IL 60624

773-***-**** Cell

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PROFESSIONAL EXPERIENCE

**/** – 11/11 Hapag Lloyd Lisle, IL

Transport Dispatch

Responsible for the day to day operation of the Freight Operations Group which includes Intermodal and Dedicated Services. Ensure service standards are met; support and assist customers in all phases of talent acquisition as well as maintain employee relations and morale; and continually evaluate, monitor and ensure customer’s relations. Provide cost analysis and metrics for the operations group by measuring service and cost in order to identify improvements and provide recommendations for solutions. Provide pre-note advisory for all refrigerated cargo, Maintained open communication with the rail to ensure driver can ingate.

Customer service, data entry

06/03 – 12/05 Lawrence Foods Elk Grove Village, IL

PRODUCTION SPECIALIST

Inventory control (AS400), maintained inventory for all ingredients for pastries orders.

Administrative support, kept files for current customers as well as for potential customers. Support for sales rep.

Prepared work orders and labels for out going production

Organized and maintained files in the office. Was back up for receptionist and switchboard operator.

07/97 – 04/03 United Airlines Elk Grove Village, IL

Data Entry Operator

Responsible for data entry in the Accounts Payable Department

Transferred to sales department where I keyed tickets from sales

08/93 – 07/95 Chamber of Commerce Chicago, IL

Receptionist

Directed incoming calls and clients to responsible party

Promoted to Relocation Specialist where I gathered demographic info. for business and residential relocation

Promoted to Administrative Assistant to the Drug Free Workplace Department

Prepared proposals for DASA Grants, collated workshop pamphlets and other pertinent info. For Drug Free Workshop and Seminars

11/92 – 04/93 Poulous Brothers Construction Chicago, IL

Secretary/Receptionist

Routed incoming calls and incoming and out going mail

Maintained office files for payroll, vacations and sick days

Responsible for all office correspondence

01/91 – 11/92 Hild Floor Machine Chicago, IL

Clerk Typist

General office duties

Typed office correspondence for Marketing Department

Gathered material and instruction for material shipped

Maintained data base for perspective customers

05/86 – 08/90 American Service Bureau Hillside, IL

Secretary

Responsible for all office correspondence

Prepared doctor’s statement for underwriters at insurance companies

Responsible for payroll, and supervised five part time employees

Served as a liaison between the insurance companies and paramedic examiners

Education

1982 Loop College Chicago, IL

A.A.S Secretarial Science

Skills

55 WPM, proficient in AS400, Microsoft Word, Excel and Word Perfect. Data Entry, over 800 key strokes, excellent communication skills, customer service, trouble shooter

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