Customer Service Data Entry

CAREER OBJECTIVE:

To acquire a position as a Data Entry / Operations Clerk –File Clerk - Office Assistant - Customer Service Associate building on my technical knowledge and use my skills to obtain continuing opportunities for career advancement.

SKILS: Knowledge of Mainframe Systems, Proficiency in the use of Computers and the Microsoft suite applications, Data Entry.

PROFESSIONAL EXPERIENCE:

City of Detroit, Detroit, Michigan

DATA CONTROL OCTOBER. 4th – Present

Collects, reviews, and inputs data into a computer processing system; audits output data. May be expected to code data and input data for computer processing. Identifies and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data. Requires a high school diploma or its equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor.

Delta Dental Insurance, Okemos, Michigan

SENIOR COMPUTER OPERATOR: MAY 13 – APRIL 2008

Basic : To operate and monitor the infrastructure of all hardware and software within computer operations; including all of the multi-tiers of operating systems, automation, web enabled, databases and other software as well as to execute and monitor the daily production processing deliverables.

Manages, monitors, and controls computer systems and network infrastructure with Level One support. performs recovery action issues. Executes and performs Initial Program Load (IPL) and Initial Micro-Load (IML) on mainframe and open system servers including communication devices when needed. Supports the Help Deskafter-hours.

ADVANCE COMPUTER OPERATOR: February 1995 - July 1996

Monitor multiple compute platforms for the Xerox customer. Performed batch monitoring and Abend resolution. Ensure Online availability for the Xerox customer. Performed weekly maintenance on several mainframe systems Function as first line problem resolution operator.

• Cancel active utilities and threads through DB2. Start and stop transactions, programs, databases, printers and nodes through IMS. Open problem records through IBM Information Management.

COMPUTER OPERATOR / AS400: February 1994 - August 1995

• Utilized Control M/R, Omegamon and other computer software tools to monitor batch programs for multiple customers within EDS. Interfacing with the System Engineers to structure batch jobs into a proper sequence. resolution. Manipulating special processing schedules corresponding with annual inventory, holidays, special runs, and testing. Utilized CA7, VTAM, JES2, and TSO to monitor over 300 batch jobs daily.

Electronic Data Systems, Auburn Hills, Michigan

Data Entry Operator February 1994 - August 1995

Data Entry Function:

• Enters, updates/corrects subscriber and dependent eligibility information

• Retrieves and reconciles information in files when enrollments are rejected by the system

• Verifies and updates records including subscriber history or eligibility, etc.

• Determines whether inaccurate data should be updated, routed or adjudicated

• Maintains related departmental records and files

• Orders group/individual ID cards

• Contacts customers/groups through telephone contact and/or written communication using proper grammar, punctuation, etiquette, etc.

• Answers telephone and records messages.

• Operates office equipment which may include a typewriter, copier, personal computer, calculator, microfiche, fax machines, etc.

• Maintains log of incoming claims tapes, process dates and output reports for new and existing tape loaded groups

Entered various of GM legal documents.

Scan the documents.

EDUCATION:

Computer Operation Diploma, EDS Auburn Hills, MI 1991 - 1992

Master of Arts, Economics/History University Of Gujarat, India 1971 - 1974

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