Project Manager/Network Engineer

John Hamlin

**** **** ***** ******. ~ Port Angeles, WA 98362

360-***-****

*********@*****.***

OBJECTIVE

To achieve meaningful employment with a company as a System Administrator/IT Desktop Support Engineer and/or a Web Design, Development and Support Engineer, which will allow me to address and solve your company’s web or technical needs by applying my extensive experience within the areas of web development and system administration and IT Desktop support.

OVERVIEW OF QUALIFICATIONS

• Accomplished and Goal-Orientated

• Excellent troubleshooting and technical support abilities. Windows and Outlook Expert

• Excellent communication skills

• Excels in developing, educating and motivating highly focused teams

• Extremely reliable

• Extensive experience in busy health care environment

• 10 years of experience in Information Technology and Website Design and Development

TECHNOLOGY

System Administrator:

• Active Directory

• Group Policy \Windows Scripting

• Windows Server (NT through 2008)

• WAN\LAN

• Blackberry Enterprise Server

• Remote access (Citrix, VPN, VNC, RDP)

• Exchange Server 2003

• ISA Server 2004/System security

• DHCP/DNS/WINS

• Fortinet and Cisco technologies

• HIPAA compliance

• Terminal Server (100 thin clients)

OPERATING SYSTEMS:

• All Windows desktop versions

• Windows Server through 2008

• Unix/ Linux

SOFTWARE:

• MS Office suites 97 through 2007 (Word, Excel, PowerPoint, Access, Outlook)

• Adobe CS4 (Photoshop, Illustrator, Dreamweaver, Premier Pro)

• Adobe Live Cycle (Secure online forms)

• Medical Manager

• Veritas BackupExec 10

• Fortinet Security Suite (AV)

• Cerberus Help Desk

• VMWare

• Nagios (Network monitoring)

LANGUAGES:

• ASP

• JavaScript

• XHTML/XML

• Windows Scripting/LiveCycle Scripting

EMPLOYMENT HISTORY

Angeles Computer

Jan 2010 ~ Present

Owner Operator of IT Support Business

RealWare,LLC/RMA of NY, LLC New York, New York

March 2006 ~ January 2010

System Administrator/Web and Intranet developer/Support Engineer

• Perform hardware, software and network upgrades for busy, upscale fertility practice on MS Windows 2003 Enterprise Edition based network.

• Responsible for implementing and maintaining system security and configurations of 13 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 150 end-users.

• Implement overall network security and responsible for HIPAA compliance

• Responsible for maintaining uninterrupted email service using MS Exchange Server 2003

• Educate all end users on network, email and proprietary program resources

• Maintain and configure file system permissions

• Integrate Outlook forms with proprietary programs

• Administer Blackberry Enterprise server

• Design graphics for website, develop custom Intranet applications and EMR

CIWave Inc. New York, New York

July 2004 ~ January 2006

IT Technical Support Engineer/Office Manager

• Assisted in the setup and installation of Windows network for American owned, China-based Internet Server Provider’s New York office.

• Configured and maintained 3 Servers, 15 Workstations, Dell PowerEdge 2800 Series servers, Cisco Pix 560E Firewall terminals, Cisco 2800 Series T1 Routers and Cisco Catalyst 2950 Switch.

• Assisted in all office management duties for start-up company

American Museum of the Moving Image Queens, New York

May 2000 ~ June 2004

Network Administrator

• Perform hardware, software and network upgrades for Museum on MS Windows NT 4.0 based network.

• Trained staff of 50 on the proper usage, terminology, and in the understanding of new Windows network

• Responsible for troubleshooting PC and Macintosh computers used in museum displays

EDUCATION

Criss College of Business, Anaheim CA

Certificate of Completion, Business Management

REFERENCES

• Dr. Alan Copperman, MD, RMA of NY 212-***-****

• Henning Holmgaard, 610-***-****

• Frank Chamberlin, 360-***-****

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