Customer Service Sales

ALFRED R. HANSEN

** ******* ******, **** *****, CT 06516 203-***-**** **-******@*********.***

GENERAL MANAGER / DISTRICT MANAGER – RETAIL

Store Operations / Facilities Management / Sales / Business Development / Purchasing / Training Cost Control / P&L / Customer Service / VRM / Multi-Sites / Warehousing / Merchandising / Budgets

Led retail operations and sales to highest levels of customer satisfaction, market penetration, productivity, revenue growth and cost effectiveness for Home Depot, Bed, Bath & Beyond, Verizon Wireless and Wakefern. Managed facilities up to 150,000 sq ft and staff to 350. Responsible for P&L on revenues of $85M. With broad experience as a liaison between corporate headquarters and field operations, I can immediately impact the bottom line by.

Implementing strategies to maximize sales and profits

Improving margins by streamlining operations and reducing expenses

Utilizing promotional activities to build store traffic

Building and motivating teams that exceed targeted goals and objectives

An effective communicator respected by employees, peers and superiors, I am able to quickly gain cooperation and consensus. I attended and majored in Computer Science at Southern Connecticut State University.

SELECTED ACCOMPLISHMENTS

Boosted store ranking from 50 to top 5 in key item sales. Sales of top 40 items representing 50% of closeout store business were declining. Spent countless hours reviewing sales and sales trends for other locations. Revamped merchandising. Enhanced inventory management. Made significant jump in 99-store company.

Increased sales 35% in 90 days. Store sales of key Verizon revenue-driving Web and digital text messaging services were not up to company standard. Revamped compensation schedule. Trained, coached and motivated sales representatives. Increased sales in one-quarter period, exceeding expectations.

Spearheaded seamless conversion of 150,000 sq ft facility. Home Depot store did not conform with new product layout format. Remodeled facility in 12 weeks, moving all product and fixtures while operating within current merchandising and customer flow standards. Incorporated all new programs. Reopened with 10% sales increase.

Led successful opening of demographically-challenged store. Home Depot sought to open store in urban blighted area. Fostered community involvement. Set and exceed merchandising and profit expectations. Opened ahead of schedule at 40% over sales plan. Store became cornerstone of urban renewal project.

Improved QA standards, circumventing fines/store closure. West Hartford Price Rite had failed QA audits due to problems in food safety control area. Developed and instituted plan of self audit and inspection. Worked with contractors and team members to improve standards. Unit passed all QA audits under my management.

Sales Associate to $85M Store Manager in two years. Joined Sullivan & Son at entry level. Self-taught flooring business. Took industry standard classes from vendors for development in flooring installation applications. Learned layout, blueprint take-off and flooring concepts as well as proper product care. Quickly mastered business.

CAREER HISTORY

Currently, short-term assignment as Store Manager of a $600M retail closeout company. Manage store, resets, customer service, sales plans and purchasing. Responsible for $11M budget and 35 staff.

Wakefern/Price Rite Supermarkets, General Store Manager, 2008-2010. Recruited to manage facility operations, including purchasing, forecasting, QA and safety. Responsible for $12M budget and 60 staff.

Bed Bath & Beyond Inc., General Store Manager, 2002-2008. Managed facilities from window displays to building oversight, including resets, customer service, sales plans, JDA purchase system and employee issues. Trained employees. Consistently exceeded Customer Service Standards. Responsible for budgets to $20M and staff to 60.

Verizon Wireless, Sales/General Manager, 1998-2002. Accountable for managing stores, customer service, meeting sales quotas, cost control and customer retention/satisfaction. Supervised technical staff and repairs.

Home Depot USA Inc., General Store Manager, 1989-1998. Managed P&L on $85M annual budget for 150,000 square foot/350 employee facility. Experience ranged from Sales Associate to Store Manager. Set and opened number of stores from ground up. Responsible for purchasing all products, cleaning crews and employee issues.

Sullivan & Son Flooring, Sales and Job Manager, 1987-1989.

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