Customer Service Quality Assurance

HIMANI PATEL

*** **** ****, *** #***

Kingston, ON

613-***-**** ********@*****.**.**

SALES & CUSTOMER SERVICE PROFESSIONAL

With expertise in electronics and communications technology

Talented Diploma Engineer with Electronics & Communication . Work well alone and as part of a team. Effective communicator with strong technical and documentation skills. Specialize in product development and quality assurance. Genuinely enjoy solving problems and assisting customer in meeting their needs. Core Strengths include:

Verbal communication Superior customer service

Problem solving & decision making Job task planning & organizing

Computer use Time and self management

Critical thinking Documentation & reporting

TECHNICAL SKILLS

• Ability to work with basics of Analog & Digital communication. Fluently work in telecommunication and techniques. Background in hardware with practical ‘hands-on’ design & implementation in project experience.

PROFESSIONAL EXPERIENCE

• Technical training in Reliance communication industries for 3 month in June 2008

• Television broadcasting &Production system training of 1 month from Doordarshan

Kendra, Ahmedabad, India in June 2010

• 2 months experience in subway at Kingston, Ontario

EDUCATION

Bachelor of Engineering in Electronics & Communication 2008 – 2011

Geetanjali Institute of Technical Studies Udaipur, India

Completed all degree requirements; expected graduation May 2012

Selected Accomplishments include:

• Designed & implemented a system to operate electronic devices via cell phone

• Fabricated and programmed all manner of small components, including transformers, registers, diodes and PICs

• Improved the cost-effectiveness and reliability of wireless-operated electronic device project by introducing the use of landline phones

Diploma in Electronics & Communication Engineering 2005 - 2008

Ganapat University Mehsana, India

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