Manager Customer Service

Steven J. Koscielak

Field Service and Operations Manager

214-***-**** 2425 Foxwood Lane

**********@*********.*** Little Elm TX. 75068

linkedin.com/in/skoscielak

Regional Service and Operations Manager experienced in problem resolution and team improvement. Outstanding customer satisfaction and communication skills effective in leading training and motivating team members to achieve and exceed sales goals. Specialization in start up and turnaround of poor and under performing divisions of 33 states in all parts of the United States.

Independent Telecommunications Professional Jan 2010 to present

ACN Concord NC.

Provide essential must have telecommunication services for home and small business services world wide.

Service and Operations Manager Nov 2009 to June 2010

Culligan International Irving TX.

Support strengthen and increase all sales divisions. Management of all areas in distribution operations customer service vendor management budgeting crisis management advanced training associate development warehousing and inventory management. Increased customer satisfaction immediately. Responsible for purchasing of all parts and equipment within the warehouse.

Regional Service Manager Aug 2005 to July 2009

GBC/ACCO Brands Corporation Lincolnshire IL

• Number one regional manager in inventory accuracy and controllable expenses.

• Number one regional manager in customer/client satisfaction.

• Number one regional manager for new maintenance contracts.

• Number one regional manager for submitted and closed sales/service leads.

• Number one regional manager in highest profit and O/I margins in the nation.

• Implementation of two poor performing districts from last in the region to first.

• Out of the box development enhanced bottom-line performance every year.

• Responsible for sales P&L new contracts of more than $8.3M annually.

• Successfully started-up 10 new district programs that resulted in current service standards for the division.

• Penetrated several new markets through the introduction of new products services and the repair of ancillary equipment.

Steven J. Koscielak

Field Service and Operations Manager

214-***-**** 2425 Foxwood Lane

**********@*********.*** Little Elm TX. 75068

linkedin.com/in/skoscielak

WORK EXPERIENCE Cont.

• Personally developed and maintained a repeat client base of high profile/highly visible corporate accounts.

• Implementation and completion of replacement position while a company wide hiring freeze was on.

• Establishes monitoring specifications and standards for results analyses.

• Out of the box development enhanced bottom-line performance every year.

South Central Regional Service Manager Aug 1997 to Aug 2005

GBC Corporation Northbrook IL.

• Four years in a row as the number one regional manager nation wide.

• Seven out of the seven years exceeded the national average in total quota.

• Six out of the six years exceeded the National Average in customer satisfaction.

• Developed implemented trained and rolled out company s first non company manufactured machine maintenance program.

• Out of the box development enhanced bottom-line performance every year.

• Developed implemented trained and rolled out company s first field call pager network.

• Implemented commission structure for service reps for new contracts-which increased yearly renewals.

• 2002 new contracts in the West increased 4.6% while overall company wide 2002 new contracts decreased 2%.

• Inventory management resulted in decreased supplier freight charges.

• Decreased service parts usage on repairs by 30%

• Develops strategic innovated strategy to increase selling of new contracts.

• Increased productivity by 100%.

• Decreased inventory shrink by 25%

• Grew new business by 26% in first and second year

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