Sales Customer Service
Resume:
Theary K. Cook
Arcadia, CA 91007
**********@*****.***
SUMMARY
Over ten years experience in software distribution specializing in client support, distributor relation, sales, and marketing for Latin America and Europe. Expert at handling difficult customer/distributor/supplier relations with the highest level of integrity and diplomacy. Great understanding of the European business culture and market. Twelve years of experience in accounting, specializing in general ledger, financial report, and annual audit. Possess thorough operational knowledge. Expert at setting up controls, maintaining low margin of error, high productivity and standards, and low operational cost. Accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs simultaneously is the norm. Speak English, Spanish, and Khmer.
PROFESSIONAL ACHIEVEMENTS
• Saved Tone Software Corporation over $ 800 thousand in salary expense.
• Saved Tone Software Corporation over $ 300 thousand in translation fees.
• Recruited and assisted in the hiring of new distributors for Europe and Latin America.
• Received President Award from Tone Software Corporation.
• Received distributors’ certificates of “Appreciation & Recognition.”
• Collected at an average of 5 to 6 million dollars a month for New Dimension Division of BMC Software.
• Successfully cut costs at Touchphonics and reduced company’s account receivable from $150K over 60 days past due to $200.
CAREER PROGRESSION
Tone Software, Anaheim, CA 2000-present
International/ International Specialist
Manage international department; identify and pursue potential distributors, partners, and resellers; recruit and service international distributors; coordinate international sourcing and purchasing of custom software; administer customer and
distributor relations; resolve conflicts and disputes; authorize and negotiate prizing; direct software password generation; examine all distributor payments; monitor currency conversion; oversee international billings, bookkeeping, collections, and revenue generation; review, interpret, and translate contracts; monitor the maintenance of international contracts and records, and royalty split.
BMC Software, Irvine, CA 1998-2000
Accounting/Collections Coordinator
Conduct research; examine billings; interpret contracts; review and analyze accounts; coordinate collections; monitor cash receipts; oversee accounts reconciliation; and interface with sales department.
Touchphonics, Newport Beach, CA 1996-1998
Operations/Operations Manager
Manage daily production operations; monitor inventory; oversee customer billings; run shipping; coordinate customer service; supervise accounts receivable collections; assisted with annual audit, and interface with sales, marketing, and outside vendors ensuring all aspects of operations run smoothly, accurately, and efficiently.
MTI, Rancho Dominguez, CA 1995-1996
Sales/Client Support&Promotional Programs
Attend tradeshows; perform product research; coordinate sales and marketing; implement promotional ideas and products; support VP in sales; identify and pursue potential clients and partners; and assist with client support and promotional programs for Fortune 500 companies.
EDUCATION
• Scripps College (1 of the 5 Claremont Colleges) May 1995
• Bachelor of Arts Degree Claremont, CA
Major International Relations
Minor Spanish
• Miss Porter’s School (boarding school) May 1991
• High School Diploma Farmington, CT
• Computer Skills:
Excel
Word
Mas 90
Peachtree
Solomon
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