Desktop support engineer

Rameshwar J. Achaibar

** ******* ****, *********, ** 07040

646-***-****

*********@*****.***

SUMMARY

With over 9 years in Desktop Support, I have exposure to a wide range of technologies, and I wish to continue honing my skills while constantly challenging myself with new technologies and ideas. I am a effective problem solver and team player who works closely with clients and customers to understand needs and develop solutions.

WORK EXPERIENCE

JP Morgan / Bear Stearns, NY, NY 6/1999 – 2/2009

Desktop Support Specialist (Consultant)

Supported local and remote users in global organization.

Assisted users with Microsoft Office application issues.

Provided desktop support to Investment Banking Marketing group, installed and supported of Adobe and Macromedia products.

Installed, configured and documented graphic workstations for Marketing group.

Supported application developers for Investment Banking business unit, installed Microsoft Visual Studio .NET, SQL Server client, Visual SourceSafe, Crystal Reports, Java Runtime Environment, and Powerbuilder.

Configured Microsoft Outlook to work with IManage Document Management Server.

Documented detailed procedures for testing new applications in the Investment Banking environment.

Evaluated and recommended hardware and software for Investment Banking department.

Installed and configured Blackberry device to work with Exchange and Lotus Notes Mailservers.

Maintained user profiles.

Created and modified user logon scripts.

Developed scripts to automate common desktop tasks to increase user productivity.

Installed, configured and deployed Windows 2000 and Windows XP workstation.

Employed Active Directory to manage workstation on global domain.

Migrated desktops from Windows 2000 to Windows XP.

Troubleshoot and resolved hardware issues for PCs, laptops, printers and servers.

MetLife, NY, NY 1/1998 – 6/1999

Windows NT Support Specialist (Consultant)

Supported 200+ developers, and 500+ remote clients.

Installed and supported Internet Information Server 4.0 for use on developer’s intranet. Provided TCP/IP network support.

Installed, configured and supported 700+ Windows NT Workstation.

NT connectivity support.

Interfaced with branch technicians to resolve desktop issues to meed production deadlines.

Administered Compaq Proliant 6000 file servers.

Created and maintained workstation and application installation documentation.

Set up and maintained networks shares on file server.

Developed backup and recovery strategies for Compaq servers.

Managed network in testing environment for application delvelopers.

ATC Associates, NY, NY 3/1997 – 1/1998

Technical Support

Supported 200 local users.

Installed and configured Windows 95, Windows 3.11, and Windows NT Workstation in a NetWare 3.x Ethernet environment.

NetWare administration including creating user accounts and configuring print servers. Supported Microsoft Office ‘95, and Microsoft Office ’97.

Provided Technical Support for Internet applications including Microsoft Internet Explorer, Netscape Navigator, and Eudora Pro.

Created and maintained documentation for installation and configuration of applications.

TECHNICAL SKILLS:

SOFTWARE:

Windows 2000, Windows XP, Windows 7, LINUX, Active Directory, Windows NT, Mac OS X, Microsoft Office 2003 including Outlook 2003, Imanage, Microsoft Visual Studio, Citrix, Lotus Notes, Reuters, Adobe Photoshop, Illustrator, Premiere, After Effects, Final Cut Pro, Acrobat, Flash, Dreamweaver, Windows Scripting Host, Perl for Win32, Oracle SQL, Visual Basic 6, Autodesk AutoCAD, Veritas Backup Exec, F-Secure SSH Client, Norton Ghost, PowerQuest Partition Magic, DiskKeeper, Sysmark 2000.

NETWORKING:

Cisco IOS 11.x, TCP/IP, Active Directory, WINS, DNS, DHCP, HTTP, HTTPS, FTP.

HARDWARE:

IBM Compatible PCs including Compaq Deskpro, HP Kayak and Vectra systems, IBM Laptops (Thinkpads), Apple Macbook Pros, Dell PCs, Laser printers, Blackberry, Compaq Proliant 6000 Servers, Cisco 2502 and 2414 series Routers, Cisco Catalyst 5000 series Switches, FLUKE 682 Enterprise Lanmeter, Netgear RT311 Gateway Router, Pinnacle Systems DV 2000.

EDUCATION:

Chubb Institute, 1996 – 1997

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