Customer Service Consultant

ABDUL BAGHA

OBJECTIVE: To join a company that values experience and professionalism and contribute to its success.

EDUCATION: Associates Degree -Programming in E-Commerce, Brown College MN

WORK EXPERIENCE: Pearson VUE Bloomington, MN 04/10-Present

Customer Service Agent (Call Center)

Answer inbound calls from Candidates who want to schedule their exams

For real-estate, Life Insurance, Nurses Aid and medical, Teacher certification

College of Sports Medicine, American Dental Association.

Radiologic Technicians, Appraisal Institute.

Allianz Life Insurance Company Minneapolis, MN 04/09 – 09/09

Customer Service (Contract)

DeCare Dental Eagan, MN 06/07- 3/09

Recruiter /Customer Service Sales (Contract)

Make outbound calls to Dental office to enroll in Dental network.

Fax, Mail or E-mail Dental materials to dental office.

Make 100+ out bound calls per day.

Made a weekly bonus of $125.00 for Commitments made

Best Buy Corporation Richfield, MN 01/07-03/07

Customer service Representative (Call Center)

Resolve customer concerns, ensuring return business.

Provide outstanding customer service.

More than 20 years of experience working successfully in call center environment.

Telephone communications, data/entry retrieval and customer relations.

Provide courteous, friendly and professional customer service successfully.

Wells Fargo Bank N.A, Minneapolis, MN (Contractor)

Government Insuring and Risk Management, Operational Processor II 06/05-12/06

Managed over 100 post funded Federal Housing Administration (FHA) loans worth over $10 million and played key role in ensuring that these loans get

Insured by the Department of Housing and Urban Development; thus minimizing the financial risks of Wells Fargo as a lender.

Collaborated with realtors, Appraisers, Underwriters, Brokers and other business associates to ensure all the post funded loans were in compliance with the department of Housing and Urban Development (HUD)

Worked jointly with fellow team members to ensure that 97% all post funded loans get insured within 30-60 days.

Assisted new team members on the whole process of working and following up on the post-funded Federal

Housing Administration (FHA) loans.

COMPUTER SKILLS:

Java

C++ used to design food menu and calculate prices.

HTML used to create diamond Website to increase business

Microsoft Word, Excel and Power Point

Knowledge of how to market products on the web

E-mail used Lotus Notes and Outlook

OTHER LANGUAGES SPOKEN:

Swahili, Urdu, Hindi, Guajarati, Cut chi.

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