Customer Service Quality Assurance
Resume:
Reta Nava
Springfield, MO *5802
Objective
To obtain a challenging position with an organization that offers greater career potential and is customer orientated.
Experience
Loan Express Springfield
Manager May 2010
August 2010
Responsible for scheduling employee work hours.
Responsible for monitoring cash drawers.
Keeping record of how many loans per day, how much in collection accounts, and making sure to meet Company standards.
Decision making on loans by Company standards.
Making sure that all areas are organized, and kept up to standards, and are ran smoothly.
Ordering all supplies for office.
Paying monthly bills and keeping record in bank log of all daily transactions.
Wal-Mart Distribution Center McCarran, NV
Appointment Clerk August 2001 to November 2009
Responsible for making all appointments for companies bringing in freight to the warehouse.
Responsible for bills of payments/receiving for unloading fees.
Assisting in all areas in my department, including, Window Clerk, Customer Service, Purchase Order Clerk, and Shipping Clerk.
Cross trained in all areas.
Prior experience before transferring to Nevada, Wal-Mart DC, St James, Missouri
Problems Clerk/Driver-Responsible for researching problem freight.
Assisting my managers on different correspondences.
Training new employees on various jobs.
Giving meetings on different topics related to the job.
Cross trained in different areas, including Quality Assurance, Order Filling and working closely with managers on supervisor skills.
CitiFinancial Rolla, MO
Senior Customer Service Representative May 2000 to August 2001
Responsible for selling loans and insurance products.
Making recommendations on credit worthiness.
Recommending solutions to difficult delinquent accounts.
Performing administrative task.
Citizens Bank of Newburg Rolla, MO
Loan Processor August 1996 to May 2000
Responsible for processing and closing of loans.
Answering all calls pertaining to loans.
Compiled and coordinated various information for reporting purposes.
Processed money transactions as a teller.
Processed various insurance claims, which consisted of life, disability and auto, as an Insurance Claims Clerk.
Processed all new checking, savings and certificate of deposit, and answered any questions concerning new accounts.
Education
Salem High School Salem, MO
High School Diploma 1975
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