Proven Call Center Professional Services Engineer

Brian Balfour *******@*****.***

**** **** *** **, *******, WA 98115 Cell 206-***-****

PROFESSIONAL PROFILE

Nationally recognized sales leader with record success in the following areas: strategic solution sales, contact center applications, workforce management services, technical and business application selling, enterprise data and network sales.

QUALIFICATIONS

14 years technical sales experience

Strong communication and presentation skills

Critical thinker with strong technical aptitude

Highly effective project manager and problem solver

Motivational, positive team leader

PROFESSIONAL EXPERIENCE:

2008 – April 2009 Viable Ressources Inc.

Relationship Manager – Contact Center Applications

Supported Avaya business partners as an Avaya Contact Center resource for the sales of Avaya contact center opportunities in the West Coast region.

Responsible for designing and developing total Avaya Call Center Application Scopes of Work for high profile customers.

Worked with the customer in the strategic design process and translates business needs into technical systems solutions.

Creates a winning customer experience with intelligent communications that help businesses achieve the highest level of customer service.

Provides technical support in sales presentations, product demonstrations, customer training, and delivery of professional systems solutions.

Identified and evaluated potential channel partners to secure commitments for business opportunities.

Managed relationships with select partners to support key business objectives.

2005 – 2008 American Communications Technology/Cross Telecom

Senior Sale Engineer – Contact Center Applications and IP Telephony

Responsible for strategic solution sales of Avaya contact center opportunities in the West Coast region.

Responsible for designing and developing total Avaya Call Center Application Scopes of Work for high profile customers.

Worked with the customer in the strategic design process and translates business needs into technical systems solutions.

Creates a winning customer experience with intelligent communications that help businesses achieve the highest level of customer service.

Provides technical support in sales presentations, product demonstrations, customer training, and delivery of professional systems solutions.

Identified and evaluated potential channel partners to secure commitments for business opportunities.

Managed relationships with select partners to support key business objectives.

2004 – 2005 InfoGroup Northwest

Senior Sales Engineer

Developed relationships with multi-site businesses to integrate Cisco Systems.

Exceeded $1 million annual sales quota in first eight months.

1999 – 2004 Lucent Technologies / Expanets

Senior Account Executive

Sold to SMB and Enterprise businesses incorporating Avaya, NEC and Cisco, call center and communication applications.

Created and presented Lucent / Expanets product messaging at user groups and seminars.

Led Pacific Northwest sales team 2001-2002 with $2-3 million in sales each year.

Sold largest NEC Voice System and Cisco Systems Network sale in the Northwest Region to Chelan PUD.

Worked with clients to integrate customer databases and legacy systems with front/back office technology through various partners.

Negotiated preferred vendor contracts with venture capital companies.

*Lucent Technologies spun off from AT&T in 1996, Expanets purchased Growing and Emerging Markets division of Lucent in 2000 & in 2003 Avaya purchased Expanets.

ADDITIONAL TRAINING AND CERTIFICATIONS

IP Telephony and Call Center Performance Based Training

Lucent Technologies Consultative Sales Training

Lucent Technologies Sales Training

Avaya Contact Center Sales Boot Camp

Cisco Sales Essentials Training

AVAYA Certified

EDUCATION

Bachelor of Arts in Economics, University of Washington

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