Business Office Administration and Support
Resume:
PAULA ROCK
Myrtle Beach, SC 29588
**********@***.***
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Business Office Administration and Support
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EMLOYMENT EXPERIENCE:
Quality Assurance Specialist - Bluegreen Corp., Myrtle Beach, SC 04/07 - 12/08
Provide a complete and realistic understanding of vacation ownership to new members.
Responsible for the accurate and efficient data entry/preparation of contract documents.
Conduct closings with new owners and answer any questions pertaining to ownership.
Complete responsibility for each sale from contract inception through booking, including follow-up calls, rescission cancellations, NSF's, tracking reports, and all correspondence.
Marketing Representative - Bluegreen Corp., Myrtle Beach, SC 01/06 - 04/07
Register guests to partake in group and individual sales presentations located on property.
Complete guest check-in, determine presentation eligibility, issue refunds on deposits, verify scheduled tour times not listed in system.
Operate gifting suite, schedule shows for clients, maintain inventory of premiums.
Credit/Collections Representative - Sharp Electronics Corp., Mahwah, NJ 10/91 - 09/03
Set up, managed, and maintained credit lines and accounts for federal, state, county, and commercial clients.
Responsible for running and analyzing Dunn & Bradstreet reports on new commercial concerns.
Maintained daily collection report goals, litigation customer files, and monthly aging reports.
Worked with various departments to maintain current resale certificates, installation reports, resolution of Non Sufficient fund checks and credit card errors, etc.
Led research projects on problem accounts and responsible for training of new employees.
Order Processor - Sharp Electronics Corp., Mahwah, NJ 07/89 - 10/91
Processed purchase orders submitted by government agencies for the purchase of copiers and facsimiles.
Required to make sure all information (pricing, billing, vendor, dealer, etc.) was accurate and legal.
Issued return authorizations for damaged equipment and reshipped new equipment in a timely manner.
Responsible for issuing credits and debits to accounts as needed and issuing corrected invoices.
Warranty Claims Examiner - Sharp Electronics Corp., Mahwah, NJ 05/88 - 07/89
Data entry of warranty claims submitted by authorized dealers.
Detailed research was done to make sure duplicate claims were not issued.
Verification that work performed was legitimate.
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EDUCATION AND TRAINING:
Southeastern Academy - Kissimmee, FL 1987
Diploma with Honors (Valedictorian) - majored in Travel/Tourism
Tri-Valley Central High School - Grahamsville, NY 1986
Diploma with Honors - majored in Math/Science
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CERTIFICATIONS AND SKILLS;
Notary Public for state of South Carolina
MS Office (Outlook, Word, Excel, Access), SAP, SABRE
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