Administrative Assistant Customer Service
Resume:
Cell: 949-***-**** ***********@***.***
Irvine, CA 92606
ADMINISTRATIVE ASSISTANT/RECEPTIONIST (full or part time)
Professional and skilled administrative assistant and front office coordinator with proven success in managing daily
administrative and clerical operations while implementing diverse experience and expertise in customer service.
SKILLS/EXPERTISE
• Office Administration/Operations/Customer Service
• Project Management
• Customer Relations Liaison
• HR Administration and Marketing Department Team Leadership
• Travel Coordination/Schedule Planning
• Communications Administration: Correspondence and Presentations
• Purchasing Budget Responsibility (streamlining office supply inventory)
• Regulatory Compliance Data Base Maintenance
• Word Processing/Computer Skills; Multi-tasking/Overseeing and handling busy switchboard
EXPERIENCE
FRONT OFFICE COORDINATOR
KimstaffHR/Kimco Staffing (6 years) – Assigned to: May 2003 - Feb 2010
1. R.E. Advisors, Inc., DBA Coldwell Banker Platinum Properties, Irvine, CA
2. Platinum Properties International, Inc., Irvine, CA
(Real estate offices with approximately 100 real estate sales agents, 10 office staff employees)
• Provided administrative support to Executive Vice President in daily office operations
• Undertook set-up and maintenance of voice mail communications for sales and office staff
• Processed numerous phone calls utilizing 6-line switchboard
• Oversaw mechanical reliability of all office machines
• Generated daily real estate MLS reports
• Expedited the purchasing of office supplies and negotiated large dollar savings
• Assisted Lending Department Office Manager and Escrow Manager with clerical tasks
• Organized food catering for weekly sales meetings
CUSTOMER COMPLAINTS ASSISTANT
Tops Staffing – Assigned to: May 2002 – Feb 2003
Medrad, Inc., Indianola, Pennsylvania
(Healthcare company-manufacturer of bone cancer imaging devices)
• Supported Executive Manager in Regulatory Compliance Dept.
• Responded to customer complaints and requests by phone
• Recorded details of customer complaints using Excel data base program
• Re-directed customer complaints to Executive Manager when necessary
ADMINISTRATIVE ASSISTANT – FRONT OFFICE
June 1999 - Mar 2002
Keenan & Associates, Inc. – Irvine, CA (currently re-located to San Clemente)
(Insurance brokers for various school districts)
• Assisted General Manager with daily administrative operations
• Expedited opening the office daily
• Performed front office administrative/clerical tasks, i.e. correspondence/e-mail
• Compiled and typed insurance proposals and information for clients
• Handled busy switchboard while multi-tasking
Donna M. Ferraro (Pg. 2 of 2)
Cell: 949-***-**** ***********@***.***
Irvine, CA 92606
ADMINISTRATIVE ASSISTANT
_____________________________________________________________________________________
MARKETING COORDINATOR/ Employed 12 Years June 1984 – Jan 1997
AMINISTRATIVE ASSISTANT
Baxter/Dade International, Inc., Irvine, CA
(formerly a division of Baxter Healthcare/Baxter Travenol)
(manufacturer of blood analyzer machines & consumables)
Positions: Marketing Coordinator/Customer Relations
Human Resources Administrative Assistant
• Supported Marketing Managers * Administrative and clerical Support for project management
• Organized customer VIP tours * Customer Service Liaison for Sales and Marketing staff
• Planned Travel Itineraries * Coordinated air travel schedules and VIP luncheons
• Assisted HR Dept. Director * Provided administrative support to HR Director and
clerical assistance to Benefits Manager
This local division closed in 1997 (a company-wide lay-off occurred).
Company then relocated to Delaware and became known as Dade Behring
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EDUCATION:
High School Graduate (with Diploma): Westinghouse High School, Pittsburgh, PA
College Courses: (Irvine Valley College, Irvine, CA 92606)
• Human Relations in Business
• Communications Fundamentals
• Speech
Seminars:
• Meeting & Event Planning
• Management Skills for Women
• Powerful Records Management Skills
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Special Credentials:
• Notary - Certified Notary Signing Agent
Awards:
• MVP Awards/Most Distinguished Award, 2003, 2004, 2005 – Platinum Properties Intnl.
• Dade Achievement Award, 1996 – American Dade Chemistry Systems
• Employee of the Month Award, 1986 – American Dade Chemistry Systems
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