Resume

Sign in

Administrative Assistant Customer Service

Location:
Irvine, California, 92606, United States
Salary:
$20 per hour
Posted:
March 03, 2011

Contact this candidate

Donna M. Ferraro (Pg. * of *)

Cell: (949) ***-**** q27u02@r.postjobfree.com

Irvine, CA 92606

ADMINISTRATIVE ASSISTANT/RECEPTIONIST (full or part time)

Professional and skilled administrative assistant and front office coordinator with proven success in managing daily

administrative and clerical operations while implementing diverse experience and expertise in customer service.

SKILLS/EXPERTISE

• Office Administration/Operations/Customer Service

• Project Management

• Customer Relations Liaison

• HR Administration and Marketing Department Team Leadership

• Travel Coordination/Schedule Planning

• Communications Administration: Correspondence and Presentations

• Purchasing Budget Responsibility (streamlining office supply inventory)

• Regulatory Compliance Data Base Maintenance

• Word Processing/Computer Skills; Multi-tasking/Overseeing and handling busy switchboard

EXPERIENCE

FRONT OFFICE COORDINATOR

KimstaffHR/Kimco Staffing (6 years) – Assigned to: May 2003 - Feb 2010

1. R.E. Advisors, Inc., DBA Coldwell Banker Platinum Properties, Irvine, CA

2. Platinum Properties International, Inc., Irvine, CA

(Real estate offices with approximately 100 real estate sales agents, 10 office staff employees)

• Provided administrative support to Executive Vice President in daily office operations

• Undertook set-up and maintenance of voice mail communications for sales and office staff

• Processed numerous phone calls utilizing 6-line switchboard

• Oversaw mechanical reliability of all office machines

• Generated daily real estate MLS reports

• Expedited the purchasing of office supplies and negotiated large dollar savings

• Assisted Lending Department Office Manager and Escrow Manager with clerical tasks

• Organized food catering for weekly sales meetings

CUSTOMER COMPLAINTS ASSISTANT

Tops Staffing – Assigned to: May 2002 – Feb 2003

Medrad, Inc., Indianola, Pennsylvania

(Healthcare company-manufacturer of bone cancer imaging devices)

• Supported Executive Manager in Regulatory Compliance Dept.

• Responded to customer complaints and requests by phone

• Recorded details of customer complaints using Excel data base program

• Re-directed customer complaints to Executive Manager when necessary

ADMINISTRATIVE ASSISTANT – FRONT OFFICE

June 1999 - Mar 2002

Keenan & Associates, Inc. – Irvine, CA (currently re-located to San Clemente)

(Insurance brokers for various school districts)

• Assisted General Manager with daily administrative operations

• Expedited opening the office daily

• Performed front office administrative/clerical tasks, i.e. correspondence/e-mail

• Compiled and typed insurance proposals and information for clients

• Handled busy switchboard while multi-tasking

Donna M. Ferraro (Pg. 2 of 2)

Cell: (949) ***-**** q27u02@r.postjobfree.com

Irvine, CA 92606

ADMINISTRATIVE ASSISTANT

_____________________________________________________________________________________

MARKETING COORDINATOR/ Employed 12 Years June 1984 – Jan 1997

AMINISTRATIVE ASSISTANT

Baxter/Dade International, Inc., Irvine, CA

(formerly a division of Baxter Healthcare/Baxter Travenol)

(manufacturer of blood analyzer machines & consumables)

Positions: Marketing Coordinator/Customer Relations

Human Resources Administrative Assistant

• Supported Marketing Managers * Administrative and clerical Support for project management

• Organized customer VIP tours * Customer Service Liaison for Sales and Marketing staff

• Planned Travel Itineraries * Coordinated air travel schedules and VIP luncheons

• Assisted HR Dept. Director * Provided administrative support to HR Director and

clerical assistance to Benefits Manager

This local division closed in 1997 (a company-wide lay-off occurred).

Company then relocated to Delaware and became known as Dade Behring

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬-_______________________________________________________________________________________________

EDUCATION:

High School Graduate (with Diploma): Westinghouse High School, Pittsburgh, PA

College Courses: (Irvine Valley College, Irvine, CA 92606)

• Human Relations in Business

• Communications Fundamentals

• Speech

Seminars:

• Meeting & Event Planning

• Management Skills for Women

• Powerful Records Management Skills

Special Credentials:

• Notary - Certified Notary Signing Agent

Awards:

• MVP Awards/Most Distinguished Award, 2003, 2004, 2005 – Platinum Properties Intnl.

• Dade Achievement Award, 1996 – American Dade Chemistry Systems

• Employee of the Month Award, 1986 – American Dade Chemistry Systems



Contact this candidate