Customer Service Administrative Assistant
Resume:
Dorinda M Hough
*** ** ***** *** ** Gresham, OR *7030
E-Mail ***************@*****.***
Objective:
I have worked 2 years in customer service, 2 years in administrative work, 11 months in medical administrative work, 1 years in data entry, 6 months as a call center representative, 2 years working in non profit
Summary:
Attention to detail
Proven ability to resolve issues in a calm manner
Ability to multi-task with maximum efficiency
Can balance priorities
Responsible/Reliable/Empathetic
Self directed and hard working
Very flexible-able to work any shift or day of the week
Likes to brainstorm new ideas for projects
Works with a positive attitude- displays confidence and is very out going
Team player and dependable
Good problem solving and interpersonal skills
Analytical skills
Very good communication and customer service skills
Employment history:
Center For Family Success Office Assistant 2009-2010
CASH Oregon Office Assistant 2008-2009
Project Enterprise MHCC Student 2008-2010
Wal-Mart Customer Service 2006-2007/2005-2006
ACS Call Representative 2006
Education and Training
Mt Hood Community College Business Career Foundation
Mt Hood Community College Nat'l Career Readiness Certification (Silver)
Mt Hood Community College Career Development Job Training
Lower Columbia College GED
Mt Hood Community College First Aid and CPR Training
Mt Hood Community College Work Place Basics
Mt Hood Community College Keyboarding
Mt Hood Community College Intensive Health Career Foundations
Office Skills:
Proficient in Microsoft Office including Word, Excel and Outlook, Quickbooks Pro 09
Proficient in mail merge
Able to copy and collate
Maintained filling systems and created new files
Maintained volunteer database including updating contact information and tracking
Ordered and maintained supplies
Created and maintained an administrative assistant training guide
Comfortable making outbound cold calls to clients and agencies
Able to answer inbound phones in a professional manner and take accurate phone messages
Knowledgeable in confidentiality protocol
Entered events into an Outlook calendar
Able to meet and greet visitors in a friendly and professional manner at all times
Updating and maintaining resources for low income families
Minor maintenance and cleaning around the Center
Good mathematical skills
Maintained mail in and out of center
Keeping up with the changing staff information for all employers
Inbound and outbound faxes also maintaining copies for class information
Preparing packets for the clients
Utilizing call lists for clients for classes or events
Quick and efficient data entry using Excel and Access
Good computer and ten keys skills
Apply and interpret written and oral instructions
Friendly and professional manner
Knowledgeable of medical billing, insurance and coding
Knowledgeable of medical ethics, Bioethics and law, and medical terminology
Familiar with HIPPA regulations
Familiar of posting charges and payments
Knowledge of making bank deposits and reconciles bank statements
Knowledge of running a cash register- balancing drawer and receipts
Experience working in a call center environment
Receive money and give change
Checking customers id's
Checking customers out
Restocking shelves
Helping customers find items- answering questions
Cash checks and give refunds
works well with internet research
Dorinda M Hough
815 SE 223rd apt 28 Gresham, OR 97030
***************@*****.***
References:
Oriana Quackenbush or Michelle Lewis
Center For Family Success
Intake Coordinator and Parent Advocate
************@*******************.***
229 SE 181st Portland, OR 97233
Camille McDonald
CASH Oregon Volunteer and Outreach Manager AAPR Administrative Coordinator
*******@**********.***
2013 Lloyd Center Mall Portland, OR 97233
Molly Dorney
503-***-**** x22546
Mt Hood Community College
Jobs Plus Coordinator- Steps to Success Economic and Workforce Development
*****.******@****.***
1415 SE 122nd ave Portland, OR 97233
Guy Pierce
503-***-**** x10
Teacher
Mt Hood Community College
4510 NE 102nd Ave Portland, OR 97220
***.******@****.***
Marc Knipe
Co-worker/Friend
Crystina Murry
Stephen Ballard
Contact this candidate