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Business Analyst

Southfield, Michigan, 48076, United States
January 30, 2011

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Professional Profile

The current objective is to secure a “Senior Project Manager/Program Manager” or “Infrastructure Architect Project Lead” consulting position that best utilizes my 14 plus years of experience. This experience includes creating competitive business advantages through the use of CI, PMBOK, and CMMi, innovative software engineering, and IT governance for emerging technologies. Adept in identifying cost control initiatives and efficiencies strategic planning team building outsourcing project management use of offshore resources.

• Project Management - Very strong in Project Management, CMMI, SDP-21, SDLC, AUP, RUP, Solution Delivery Methodology (SDM), FCB-SCRP, and overall Business Processes. Sun-One Java Enterprise Technologies. ITIL, SEI-CMMi Level 2/3 & 4 / SCAMPIA, SOX-ITSEC along w/ SOXBASE (CSOX-IT, CSOXFT, & CSOX-IA.

• Application Integration – Managed the release management, test, and certification of client, server, database, web applications, and support tools for compliance prior to deployment to GM Plants.

Education and Certifications

Associate Degree – Industrial Engineering, University of Reno Nevada, Reno NV

Bachelor of Science – Computer Information Systems, Lawrance Institute of Technology. Southfiled , MI



Automotive (OEM & Supplier Tiers 1, 2)


Health Care

Financial Services


Areas of Expertise

CMMi Levels 2, 3, & 4


Software Integration

Project Management

SEI-Certified SCAMPI High Maturity Lead

Process Improvement

Interwoven (Teamsite)

Test Methodologies

Software Roll-Out

Application Support

Quality Assurance Practices

Test Strategies

Six Sigma

Experience and Skills

Solution Delivery Methodology (SDM)


MS Test



Tivoli Policy Director / Access Manager

Sun-One Java Enterprise Technologies





MS Project

Mercury Quality Center


Chronology of Experience

Detroit Edison (DTE)

Industry: Energy – Detroit Edison (DTE) Duration: 38 Months

Position: Senior Program Manager in {RM&P} Revenue Management & Protection}

Senior Project Manager of Vendor Management June 2009 to Present

• Defined and governed the requirements gathering processes to Out source customer account collections work. This included a fully automated Predictive Dialer and IVR solution. As Senior Project Manager the governance of the formulation and implementation {using “CA Agile Vision”} of a Five Tier OCA {Out Sourced Collection Agency} account assignment and payment solution was executed as well.

Senior Program Manager for Continuous Improvement January 2009 to June 2009

• Involved in the implementation of the 4 CI capabilities for “Revenue Management / Revenue Management & Protection, Field Collection and Theft Investigation”: process design (C1), problem solving (C2), knowledge sharing (C3), and leaders as teachers (C4) in the RM&P Organization.

Senior Program Manager for {ITS} Information Technology Services SCAMPIA & CMMi Level 4 Certification December 2008 to January 2009

• One of a few PMs selected to participate in and obtain the CMMi Level 4 Certification process approval. CMMI assessment for distributed business application development (J2EE, Web Services, Oracle) following Solution Delivery Process (SDP) and Agile/SCRUM process. This helped client to achieve Level 3 and Level 4 CMMI certification, as well as governed the implementation of Predictive Project Management Processes to Production.

Senior Program Manager {RM&P} Revenue Management & Protection September 2007 to December 2008

Maintained an overall Project Management role over the involved Project Managers in the RM&P spaces.

Served as the Business to ITS liaison between the Directors and “C” Level Management on a weekly basis.

Program Management governed over $515 million dollars in arrears in the RM&P ITS applications.

Formulated methodology/plan for successful execution of programs. Used software life cycle methods (SDLC) such as iterative and Agile/SCRUM. Tracked project progress and gathered key metrics for evaluation. This helped in delivering high quality applications with fewer defects.

Cooper Standard, Novi, MI July 2007 to September 2007

Industry: Automotive – Cooper Standard, Novi, MI. Duration: 90 Day Project

Position: SoX QAC (Quarterly Access Controls) (SoD) Program Manager

Developed the testing strategy within the technology stream. Identified ways to improve test coverage, automation, and quality of releases to ensure SoD (Segregation of Duties). Received CSA (Cooper Standard Automotive) Professional Service Award.

• Performed process walk-through, SoD (Segregation of Duties), and Access Controls to validate and expand upon documentation. Conducted compliance testing to assess process integrity in meeting Sarbanes-Oxley legal requirements. Identify control weaknesses and work with Business Process Owners in remediating control gaps in SoD. Worked with Third Party external auditors in interpreting test results to resolve inconsistencies in evaluation to prepare for 4th Qtr compliance mandate.

• Planning and execution of internal controls assessment in accordance with Section 404 of the Sarbanes-Oxley Act.

• Ensured ADRP (Application Disaster Recovery Plans) were in place such that ERP / Financial application may both be recovered and are SoX 404 compliant with the correct Access Controls & SoD.

• Implemented technology and continually improved global processes to comply with the Sarbanes-Oxley Act

• Provided risk assessment, making recommendations to SoX compliance as a result of changes in SoD for automated ERP / Legacy Financial applications.

NSG, Southfield, MI. June 2006 to June 2007

Director of Global Infrastructure

Industry: ITO/BPO – NSG, Southfield, MI. Duration: 12 Months

Position: Director of Global Infrastructure

Responsible for the integration of infrastructure acquisitions.

• Responsible for the organization, growth, and profitability of the $50 million (projected 2007) 500+ employee, (67 person) Global IT Infrastructure Division.

• Responsible for the reorganization, rebuilding and turnaround to profitability of the Global Infrastructure, including Southfield, Las Vegas, and Bhopal India. Establishing a WAN $1.4 million Global WAN and over $2.6 million IBM/HP BLADE / SAN environment.

• Negotiated funding and new hardware/software procurement with leasing arrangements to ensure adequate ROI and successful sustain support to maintain Business Continuity.

• Created SOP (Standard Operating Procedures) for Global Infrastructure. Recruited and established the Infrastructure Organization from the ground up.

North American Director of Development (NSG) Duration: January 2006 – June 2006

• Managed entire US Development team, Budget responsibility, Coordinated with Off-Shore development team, Interviewed and hired multiple technical resources by working with recruiters both internal and external, Directly responsible for several key hires, Conducted performance reviews.

• Converted Ford’s DocMan application to a Blade/SAN hosting solution via MSXi.

• Led first implementation of BEA Liquid Data for a major automotive manufacturer.

• Worked directly with BEA US sales team and BEA Liquid Data product development team to enhance said product. A Liquid Data server has been implemented as a J2EE application that has been deployed on a BEA WebLogic Server cluster.

Technical Strategy/Infrastructure/Process/Solutions Sales Manager August 2005 – January 2006

• Restructured and directed company marketing, technical development and Infrastructure operations from system co-lo offerings to a Managed Service based of Business Solution(s).

• Established ITO (Information Technology Outsourcing) governance and SOP for Tier One OEM suppliers displacing current incumbent organizations.

• Led refinement of Dealer Connect infrastructure and web program office (WPO) process to include Field-Connect portal

• Acted as program manager and product portfolio manager for DCX DCA Field-Connect portal supporting dealerships.

• Led development of IT outsourcing delivery and support model, participated in sales model development

• Implemented a company intranet for managing software development, defect tracking and change/risk management

• Pioneered an arguably “patentable” process to improve integration of off-shore teams

• Led “light RUP/Agile” implementation and implementation of US CMMI (Level 3) process.

• Served as company SDP-21 expert and initiated a companywide PMO process.

General Motors Corporation, Detroit MI. September 1999 - August 2005

Industry: Automotive – General Motors Corporation

Position: Global Infrastructure Operations Manager

Responsible for the initial integration of sustain support with multi-vendor, off-shore / on-shore blended solution.

Agile Application Development / Project Manager

• (POC) Proof of Concept agile development project manager. {GMU Black Belt Project Manager} with ITIL Certification.

• Collaborated with DASCOM co-develop a 32-bit / DCE to LDAP version of their product to utilize D&B (Duns & Bradstreet) DUNS numbers to be utilized as unique GM Supplier identifier.

• Managed 26 developers, technical writers, system architects, and DBA’s via eight development and sustain third party vendors, and four off-shore engagement vendors.

• Reported to Executive Directors, “C” Levels and/or higher on daily Quality Operations, and reporting metrics.

• Responsible for and maintained $750K IT Quick Hit / Agile Development budget (J2EE, Oracle)

• Directed development of a GM Supplier Suggestion System--a workflow application. Used the software to collect $11 billion potential savings and $58 million actual savings year one.

Site Operations Manager/Technical Support

• Operations Manager of a large Security / Application / Supplier Portal w/ over 4 million enrolled users, under 320,000+ Ultimate DUNS Numbers/Suppliers

• SDP-21 development and readiness deployment Manager.

• PVCS Dimensions engagement / deployment team leader.

• Maintained day-to-day operations of the Global Supplier Network’s Web site/Portal and eight support/sustain third party vendors.

Fujitsu (DMR Consulting Group Inc.) Edison, NJ. 06/1998 – 09/1999

Infrastructure Technical Support

Senior Systems Engineer/Project Management (GM Consulting via Fujitsu) 12/1998 – 09/1999

• Managed and supported over 95 Global deployed Technical Support Teams of skilled IS professionals for Y2K readiness.

• Project management, technical and team leadership skills used in planning and implementing software projects for configuring and deploying Microsoft Office, Microsoft Visio, Microsoft Project, Symantec Anti-Virus clients and servers, Microsoft security patches, AutoCAD, Lotus Notes, Rumba, Windows 2000 Group Policies, Novell ZENworks and many other projects.

Technical Analyst / Year 2000 Health Care Team Leader 06/1998 – 12/1998

• Acted as a liaison for all eleven hospitals as a Y2K coordinator.

• Maintained an active role with vendors to ensure year 2000 compliance for hardware and software.

• Co-managed 10 contractors who work closely with the health system staff members tracking software and hardware throughout the health system.

Project Planning and Reporting Team Leader a Big Three OEM’s Y2K Program

• Facilitated Y2K inventory and remediation implementation for Mexico and South America.

• Coordinated and reported underlying phases of the projects.

St. John Health Systems Harper Woods, MI. May 1995 - June 1998

Industry: Health Care – St. Johns Health Systems

Position: Senior Systems Engineer & Project Manager

• Sr. Systems Engineer supporting Microsoft Windows servers and Novell NDS.

• Project Management and technical expertise provided for Microsoft Exchange and Microsoft SQL server installations and on-going support.

• Managed major update projects including software installations and updates for Great Plains Dynamics, Microsoft Office, Microsoft Office, Novell ZENworks, Microsoft Windows Terminal Services, Citrix Meta-Frame and McAfee Anti-Virus software and network infrastructure.

Lotus NOTES DOMINO System Administrator / Application Developer

Professional Education and Training

• CMMi Level 4

• Six Sigma Black Belt Certification Training

• Software Quality Engineer Training

• Certified Software Quality Engineer – CSQE (in-progress)

• PMP Certification Prep: Project Management Institute

• MS Project

• C and C Shell

• SCAMPi B & A

• MS Visual Basic



• Project Workbench




• SDP-21

• Oracle 10g

• Mercury Quality Center 9.2

• MS Access

• Lotus Notes

• MS Windows 2008 (Server/Client)

• MS Windows 2008-R2/2008/IIS 7.5




• MS Office 2008

• Consistent Office Environment (Coe)


• Load Runner

• Win Runner

• Test Director

• Optimal Flow

• Reconcile

• QADirector

• CMM Based Software Process Improvement

Ancillary Skills

• Graduate Assistant: Dale Carnegie Course

• Facilitator: Investment in Excellence

• CARS Methodology

• Load Runner

• Optimal Flow

• Reconcile

• QA Director

• JD Edwards ERP

Professional Affiliations

• American Society of Quality

• Information Resource Manager (IRM) Certification 2001

• Certified Associated Project Management (CAPM) 2004

Major Awards and Decorations

• CSA Professional Service Award Recipient 2007 Q4

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