Sales Customer Service

Theresa L. Craig

***** ****** **. *** ******* Ca 90049 Ph: 860-***-**** email:

**************@*****.***

I am a Skin Care Professional with a strong artistic, color, and design

background. I am highly focused, result oriented, deadline-

driven, and able to identify goals and priorities.

Professional Profile

I am trained in Aveda rituals and services. I can provide advanced body treatments, whole body waxing, makeup and airbrush makeup applications, European facial massage, Facial Pressure Point massage, Reflexology, Hot Stone facial massage and Shiatsu facial massage. Ayurvedic treatments I am certified in; galvanic iontophoresis, high frequency facial work, vacuum massage, brushing exfoliation glycolic acid, lash and brow tinting, Swedish facial massage, Reflexology, back facials, body wrapping treatments and steam treatments. I know skin/full body anatomy, physiology skin diseases and disorders. Machines Include -Galvanic Iontophoresis, Faradic/Micro Current, ChemicalPeels, Microdermabrasion, NuFace, Electric Modalities and Dermasweep. I also exceed my sales goals and maintain excellent customer relations.

Product Knowledge

Aveda, Dermalogica, PCA Skin, Dr. Caniglia, Eminence, MD Skin Care, Dr Parriconne, June Jacobs, Jan Marini, Kristen Florin, Karin Herzog, Perter Thomas Roth, SkinCeuticals, IMAGE, Naturopathica', Astera,Skin Authority, Ben Nye makeup, Mac makeup, TEMP-TU and mineral makeup.

Professional Experience

Sanctuary resort and spa on Camelback .-Aesthetician. 11/11-05/12

At Sanctuary I performed facials, facial waxing, chemical peels, body treatments and micro current treatments. Sanctuary is a four star luxury boutique resort and spa. The award-winning Spa is an intimate retreat, this Scottsdale luxury spa offers a menu of Asian-inspired treatments in twelve indoor & outdoor treatment rooms.

JW Marriott Camelback Inn Spa .-Aesthetician. 11/09-11/11

At Camelback Inn I performaed facials, facial waxing, micro-current treatments and chemical peels. Camelback Inn is a five star five diamond resort and with an award winning spa.

Ohana salon and spa - Aesthetician / front desk 08/01/08- 01/12/09

At Ohana I performed facials, full body waxing, body treatments, eyelash tint, Aveda chemical peel, makeup application for edtiorials and weddings. I worked the front desk when needed. I was also in charge of taking care of inventory and merchandising of the spa. Ohana is an Aveda concepts full service salon and spa.

JW Marriott Camelback Inn - Hostess at BLT Steak 09/10 –11/11

Duties included, answering phones, taking reservations, organizing seating charts.

Sales background

Cingular Wireless- Retail Sales Manager

08/2006- 01/2007

Day-to-day operations of a retail store. Oversee sales people, customer service representatives, and other employees. Interview, hire and train new employees. Handle inventory and make sure sales representatives are hitting commission goals set by management. Prepare schedules, assign duties for current employees and handle customer complaints. Responsible for all merchandising.

Verizon Wireless- Retail Sales/Key-holder/Administrative Assistant/Call Center

10/2000-- 08/2006

Maintaining excellent customer relations.

Responsible for training and coaching of retail sales consultants.

Organizing charity events, team building and company retail training.

I have a proven track record in exceeding sales goals.

I performed accounting functions including financial statements and audits.

Responsible for all merchandising.

Performed inbound and out bound call in a high volume call center.

Data entry.

Computer systems used Microsoft Office in Word, Excel, and Power Point.

Working knowledge of Spa soft and Millennium.

Education/Certification

Licensed by the board of Barbering Cosmetology of California.

Licensed by the Arizona Board of Cosmetology.

Kohler Academy Advanced Training in Skin Care Scottsdale, Arizona

11/2007 - 04/2008

PCA -Chemical Peel Certification Scottsdale, Arizona -

Completed 03/2008

Central Connecticut State University New Britain Connecticut

09/2000- 05/2001

Personal References Available upon request .

Contact this candidate