Customer Service Human Resources

MICHAEL J. LEWIS

**** ******** *****, *************, ** 20721 • Home - 301-***-**** •

Email: ***************@*****.***

SUMMARY

I have thirteen years of hospitality and convention experience with another six years of meeting and conference planning. Customer service has been a priority for all nineteen years in this field and I have received numerous awards for my teamwork and customer service.

TECHNICAL EXPERIENCE

Able to troubleshoot XLR cable, as well as 8, 12 and 24 channel mixers. I have above average knowledge of Microsoft Office, Word and Excel. I have above average ability to troubleshoot most PC problems and knowledge of PowerPoint. I’ve also worked with a few scheduling and database programs (FileMaker Pro, Microsoft Access and Scheduler Plus).

PROFESSIONAL EXPERIENCE

May 2006 – Present – TRAX International

3120 East Post Road

Las Vegas, NV 89120

Event Coordinator – Government Contractor for NASA Goddard Space Flight Center

Primary function is serving as TIMS Event Coordinator, providing event services for NASA Goddard meeting venues, including coordination of logistics and service requirements. I’ve scheduled and provide conference planning support to over 850 meetings per year.

I’m in charge of the AV technicians weekly work schedule along with maintaining historical data of room use, scheduled services hours and equipment use. Duties also includes 2Wire and 4Wire dial up for both point-to-point and multi-point Video Conferencing which displays both graphics and video on to the dual screens.

January 2004 – April 2006 - Suburban Hospital Healthcare System

Old Georgetown Road, Bethesda, Md. 20814

Supervisor, Training and Conference Services

Duties include scheduling meetings and food functions throughout the Hospital using Scheduler software. I supervised a staff of 2 on installing and breakdown of all AV equipment including LCD’s, laptop computers, microphones and overheads.

Our duties also included the setting up tables and chairs for meetings and functions. We also handled videoconferencing setup using WebEx program. I conducted orientation for new employees to Suburban.

Handle purchasing and billing for equipment, handle budgeting and annual evaluations for staff, inventory updates and scheduling of staff. Attended BEO planning meeting with Food Services management for food requests.

I also administered the HealthStream training program to the 400 plus employees of the hospital.

June 2003 – December 2003 - TeamPro/Projection Presentation Services

Washington Convention Center Authority

801 Mount Vernon Drive, Northwest, Washington, D.C. 20001

AV1/ Lead Technician

Service the install and breakdown of all audio and video equipment in 72 meeting rooms, ballrooms and exhibit halls.

The set-up and operations of 4, 6, 12, and 24 channel mixing board, LCD projectors, fast fold screens and microphones (wired and wireless).

Running video cables (BNC and RF) for production using WCCA’s computerized Network Operation Center (IED system). Also patching inside and outside video feeds through the Center’s video system.

Control and establish lighting programs for clients using Lutron lighting controls.

November 1991 – April 2003 - Washington Convention Center Authority

900 9th Street Washington D.C. 20001

Sound Technician

Install XLR cables, microphones, mixers, and speakers for WCCA events and conferences ranging from small conference rooms to exhibit halls.

Inspect, troubleshoot, repair and maintain all equipment as it relates to the execution of audio-visual contracts. Design and execute schematics for client contracts

Operate and monitor mixing consoles within meeting rooms and exhibit halls for lead-in music, audiocassettes or previously recorded CDs.

Interact with WCCA account executives to coordinate client specifications. Develop and track client expenses for billing.

Catalogue and maintain filing system of videotapes and news clips.

Coordinate with press to establish broadcast quality sound for feeds out of the convention center.

Participate on the WCCA Safety Committee maintaining OSHA rules and regulations for the safety of the building.

Appointed Trustee Member of the WCCA Pension Board (1999-2001)

Appointed Union Chairman of Local #26, International Brotherhood of Electrical Workers

(2001-2003)

EDUCATION

October 2002 – February 2004 Computer Career Institute @ Johns Hopkins University

E- Commerce Developer – Master Certificate

Studies included Web Design, JavaScript and other applications of Web Development

Certified in HTML, Photoshop 7.0, Flash, ColdFusion and Dreamweaver MX

December, 1999 - Syn-Aud-Com Seminar Washington, D.C.

System Setup & System Design

Technical details of sound system setups in all room types. Troubleshoot sound distortion. Proper use of transformers for impedance problems.

REFERENCES:

Fran Teel - Head, Technical Information and Management Services Branch - NASA - 202-***-****

Lynn Anthony - Telecommunications Manager - Washington Convention Center - 202-***-****

Paul Brown - Senior Human Resources Specialist - MNCPPC - 301-***-****

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