Software Ms Office

Norman Norris

**** *********** **. *********, ** 231-***-**** q0j63w@r.postjobfree.com

Education

Baker College – Muskegon, MI

Associate of Applied Science in Computer Networking Technology-Microsoft Option. June of, 2011

GPA: 3.61 CUM LAUDE

Technology Summary

Certifications: CompTIA A+, Hardware, May 2007

Systems: Windows 9X/XP/7/Server 2008

Languages: SQL, HTML

Software: MS Office (Excel, Word, Outlook, PowerPoint)

IT Experience

Hackley Hospital, Muskegon, MI

• Helpdesk Analyst -- Intern, (April, 2011 to June, 2011) Engaged and tracked Priority 5 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Reimaged computers, installed basic hardware components (monitors, keyboard, mice) for clients. Trouble shooting computers for hardware defects.

Whitehall, MI

• Personal, friends, family member’s, Been working with computers for about the last 12 years. Fixing computers (trouble shooting), installing OS, removing spyware/adware/viruses, installing home networks, and building computers.

Work Experience

Shape Corporation of Grand Haven, MI

• Shape Corporation, (September, 2003 to February, 2011) My duties included, running welders (tig welders), compression benders, cut-off presses, package finish good, troubleshoot problems with bad parts, and help train new employees on the floor by teaching them the job and help them understand our computer software that runs our production lines. Then Moved to a new position as a Material Handler to assist the production lines.

Perrigo Company (NorthLabs) of Montague, MI

• NorthLabs, (August, 1993 to August, 2000) Warehouse – lead person, trained new and old employees (including managers) on the production floor, helped them understand the computer system (SAP). Shipping, receiving, supporting the production lines. Setting up machinery (Jones Cartoner, presses) to run production, and how to fix minor problems with the machinery.