Customer Service Manager
Resume:
Richard E. Huckaby II
Collegeville Pa. 19624
*********@*****.***
CAREER OBJECTIVE
Utilization of my team player attitude, technical skills and management experience to accomplish overall departmental and company objectives.
WORK EXPERIENCE
Detail Slate and Tile, Inc., Charleston, SC May 2008-July 2009
Site Superintendent
Responsibilities include:
• Preparation and presentation of business proposals for prospective clients
• Project Management including oversight of subcontractors from multiple disciplines to ensure compliance with project specifications, budget and timelines.
• Procure and manage building supplies to ensure cost effective inventory.
• Review and interpretation of blueprints for project specifications.
• Creation and management of production schedules to ensure efficient use of labor and resources.
• Mentoring, coaching, and supervision of on-site project staff.
• Familiarity with local and state building code ordinances.
• Maintenance of working relationships with building inspectors, city officials, and architects to ensure issues are identified and resolved in a professional manner.
• Monitoring work site conditions to ensure maintenance of safety in accordance with OSHA regulations.
• Dispute negotiation with clients, subcontractors and suppliers to maintain project schedules and quality specifications.
Terminix Service, Inc., Anderson, SC 2004-2008
Keyman/Salesman
Responsibilities include:
• Performed interior and exterior pesticide treatments to residences and commercial properties for the purpose of pest prevention and elimination.
• Surveyed and inspected customer facilities to determine type of treatment required and provided cost estimates to clients.
• Conducted sales and contract negotiations to perspective clients, contract renewal to existing clients, and contract cancellations.
• Performed termite inspections as well as scheduled termite treatments to structures and homes.
• Organized projects and initial service.
• Assisted in inventory control, material handling, and procurement of supplies and equipment.
• Resolved customer complaints and enforced high standards of conduct to ensure that all customers were taken care of in a timely manner.
• Provided outstanding customer service at all times. Satisfied more than 140 customers on their insect and pest control needs and sold an average of $2,500 in pest control services monthly.
• Consistently increased monthly route value.
MAU Staffing Services, Anderson, SC 2002-2004
Robert Bosch Corporation
Lead Crib Attendant
Responsibilities include:
• Supervision of crib personnel
• Training personnel
• Customer service
• Organize and perform crib projects
• Develop and implement processes for inventory control
• Organize monthly meetings
• Safety point leader
• Certified forklift operator
Grove Medical Inc., Piedmont, SC 1996-2002
Warehouse Manager
Responsibilities included:
• Organization and management of $12 million medical supply inventory
• Supervision and management of all warehouse personnel
• Negotiation of all shipping cost with outside vendors
• Development and implementation of cost control measures to maximize operational margin
• Certified trainer for all new forklift operators
• Key customer service contact for major clients
• Coordination of shipping, receiving, and transportation or medical supplies
Office Environments, Inc., Greenville, SC 1993-1996
Warehouse Manager (2/95-3/96)
Responsibilities included:
• Stock inventory control for furniture and carpet distributor
• Coordination of all shipping and receiving activities
• Customer service contact for major clients
• Forklift operator
Lead Installer (8/93-1/95)
• Design of layouts for office furniture installation
• Supervision of office furniture installation crew
EDUCATION
McDuffie High School, Anderson, SC
REFERENCES
Furnished upon request
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