Customer Service Data Entry

WANDA SMITH

*** ******** ******, *** #**

Brooklyn, NY 11225

Residence: 646-***-****

*********@*****.***

OBJECTIVE

To obtain employment with a company that will provide growth potential and job security.

I also strive to be employed in a diversified environment, which will allow me to become a greater asset to the company .

Professional Experience

New York State Voter Polls

Customer Service

Brooklyn, NY November 2010 – November 2010

Assisted voters on how to use the new scanning machine.

Educated voters on how to mark in the ballots.

Directed voters to the correct voting district.

Opened and closed out the scanning machine at the open and close of the polls.

Sorted voting tape to the correct district.

Apex, Inc/ Weights-Watchers

New York, NY

Data Entry Clerk September 2007 – February 2008

Provided accurate and prompt problem solving resolutions to the coordinators, and territory managers by phone and e-mail.

Accessed information from a variety of sources including web based systems.

Ensure customer satisfaction and retention while effectively providing correct information.

Review orders received via e-mail or fax and submit orders to the correct department.

Blue Cross of California

Camarillo, CA

Customer Service Professional December 2004 – October 2006

Answered phones in response to general customer inquires, invoice questions, and customer complaints.

Provided accurate information regarding company’s products and services; in accordance with HIPPA guidelines.

Transferred customer calls to appropriate staff when requested or as needed.

Identified, researched, and resolved customer issues using the computer system.

Followed-up on customers inquires not immediately resolved.

Completed call logs and reports.

Researched billing issues and misapplied payments.

Recognized, documented and alerted the supervisor of trends in customer calls.

Education

General Equivalency Diploma

Saratoga Springs, NY 1999

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