Customer Service Sales

JESSE BENJAMIN FULLONTON

***C, Flat#*, Swetha Apartments, Eswaripuri Colony, Sainikpuri, Hyderabad 500-094

Telephone: 998-***-**** (Mobile)

Email: *********@*****.***

Education and Qualifications

• Awarded in Master of Science in Environmental Technology (October 2010) with an aggregate of 60% from Teesside University (UK’s University of the Year 2009-2010), Middlesbrough. UK.

Modules:

Introduction to Professional Studies Manufacturing Process Technology

Applied Environmental Biotechnology Project Management and Enterprise

Integrated Pollution Management Resource Management and Energy Systems

Project Work: To compare/contrast the current thinking in Carbon Capture, Storage and Sequestration (CCS) technologies.

• Degree Awarded in Bachelor of Science Chemical Technology with First Division in April 2008 from Loyola Academy Degree College affiliated to Osmania University, Hyderabad. India.

Project Work at Water Treatment Plant in HINDUSTAN COCA-COLA BEVERAGES PRIVATE LIMITED (19th May 2007 to 4th June 2007) Testing quality and purity of water used in the production of beverages and submitting a final report on observations to the company and presentation of the same at Loyola Academy.

Subjects:

First Year I Semester

English-1

Value Education

Mathematics-1

Physics-1

Chemistry-1

Fundamentals of Computer & MS Office

First Year II Semester

English-II

Indian Culture

Mathematics-II

Physics-II

Chemistry-II

‘C’ Programming

Second Year - I Semester

Mathematics-III

Mathematics-IV

Physics-III

Chemistry-III

Chemical Technology-I

Chemical Process principles

Second Year - II Semester

Physics-IV

Chemistry-IV

Mathematical statistics

Chemical Technology-II

Fluid Mechanics

Environmental Studies

Third Year - I Semester

Heat Transfer

Mechanical Unit Operations

Instrumentation & Process Control

C++ Programming

Mass Transfer Operations-I

Chemistry-V

Third Year - II Semester

Chemical Technology-III

Mass Transfer Operations-II

Chemical Reaction Engineering

Environmental Engineering & Safety

• Passed Indian School Certificate Examination 2005 (Mathematics, Physics, Chemistry and Biology) with an aggregate of 58% From St. Paul’s Mission School, Kolkata, India.

• Passed Indian Certificate of Secondary Education Examination 2003 (Science) with an aggregate of 66% From Siva Sivani Public School, Hyderabad, India.

Career Summary

17th July 2008 – 16th September 2009 - HSBC ELECTRONIC DATA PROCESSING INDIA Pvt.Ltd.

Customer Service Executive

Responsibilities:

Taking incoming calls from Customers in the United States regarding their Mortgage and Personal Loan accounts.

Inbound Sales: Soliciting Credit and New loans.

Inbound Collections: Finding out reasons for delinquency in accounts and setting up payment arrangements.

Achievements:

Part of the “Productivity Team of the Month” in January 2009 for achieving processing excellence in Sales.

Part of “Team of the Quarter” Awarded for the First Quarter of calendar year 2009.

Awarded Service Excellence Champion Certificate.

Awarded Top Performer in June 2009 for Achieving processing excellence in overall performance.

12th January 2010 – Till date – Kavin Convenience Store

Part time Assistant

Responsibility: Delivering Newspapers in the immediate locality and neighbourhood and helping out in the store with various other jobs.

Personal Details

Nationality Indian

Gender Male

DoB 27th November 1987

Languages Known English, Hindi and Telugu

IT Skills

Word, Excel, Access, PowerPoint, Lotus 1-2-3, C Language, Internet and Email

Interests and Hobbies

I enjoy playing musical instruments like the Guitar, Violin and Keyboard. I also play sports like Football, Basketball, Table Tennis and Badminton. I enjoy Drawing and Painting. I occasionally read Fictional books and Autobiographies.

References

I am happy to supply these on requests.

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