Project manager
Resume:
Louis T. Watts
*** ********* *****, *********, ******* 30294
**********@***.***
I bring successful experience providing onsite technical services, client service management, procurement, and asset management within the computer industry, committed to creating service solutions and optimum performance and maintaining a professional appearance.
Strengths include, but not limited to:
Communicating and providing hands-on support for the business and customer,
• Hands-on style…with excellent communication/time-management skills to continually drive,
focus and perform multiple projects…
• Streamlining operations…and leading projects to full fruition…
• Identifying problems, coordinating resources and solutions…to advance troubleshooting…
PROFESSIONAL EXPERIENCE
UTILIQUEST LLC - Atlanta, Georgia 2008 to 2010
Computer / Warehouse Technician
• Using a asset management inventory software called Invetrak, I had all computer equipment tagged (using barcode numbers), and inventoried that was being returned to the warehouse using the MC75 scanner. (Desktops, IBM Lenovo laptops, Panasonic CF29 tough books, monitors and printers). I also made sure that all of the equipment at the corporate office and in the field was tagged and scanned by the Field Managers once they received any new equipment from the warehouse.
• Order equipment and ship it to customers using the FedEx shipping system.
TECHNISOURCE INC - Houston, Texas 2008
Installation Engineer
• Duties included installing Money Gram systems in over 100 CVS Pharmacy locations in VA. PA. GA. NC FL. & NV.
• Installing Cat5 cable for phone lines, setting up, programming testing and training employees on the Money Gram systems.
HOMEBANC MORTGAGE CORPORATION - Atlanta, Georgia 1997 to 2007
($6.1B, Premier Mortgage Sale, 20 Locations, 1,500 Employees)
System Support Manager
Managed 15 System Support Engineers in GA, NC, FL & TN, supporting over 1500 associates. Coordinated projects and schedules and facilitated all customer issues.
• Managed technology integration for new branch openings, and mass moves with branches.
• Coordinated projects and schedules, Facilitated all customer issues.
• Project managed technology integration for new branch openings and mass moves with stores in GA, NC, FL & TN.
• Implemented procedural process for System Support Engineers.
• Managed and implemented the system support team to roll out over 300 IBM laptops throughout Georgia, Florida & North Carolina. Sales force.
• Helped support network operations in the support of network infrastructure equipment, Cisco switches, routers while configurations were maintained by operations group.
• Received the Hero Award; i.e., consistent excellence above and beyond job and responsibilities, 2004.
• Conducted all associate performance reviews.
• Provided direction, training, mentoring and team building to group.
• Experienced in system-operations training, collections, and customer service.
• Helped managed the collection of all IT equipment and Data wiping over 300 desktops, laptops and servers.
System Support Engineer
• Provided field service support for 4 locations in the Atlanta area conducting full-range support for all printers, desktops, laptops, and network infrastructure equipment, Cisco switches and routers.
• Assisted network operations in management of creating/modifying AD accounts, password resets. Adding users to specific groups.
Software Support
• Software Knowledge of Microsoft Office 2003/2007, Ghost, Remedy, Windows XP, Windows 2000, Windows Vista, Visio, and Project.
Hardware Support
• Hardware knowledge of PC setup and installation, printers, network hubs, switches, routers, installing cat5 cable as well as various peripherals, data entry, and file updating.
EDUCATION
American Management Association:
Management Skills for New Managers; Improving your Managerial Effectiveness; Managing Today’s IT and Technical Professionals Atlanta, Georgia 2004 to 2006
New Horizons Computer Learning Center
A+ and Network Certifications Atlanta, Georgia 2002
MILITARY
United States Army 1977 – 1997
Staff Sergeant (E-6) Communications Chief Germany, North Carolina, Texas & Georgia.
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