Computer Technical Support

Summary of Qualification

• A+ Certified Professional (2003). Certified: BICSI Level 1 Network Cable Installer (2007)

• A+ Certified, Knowledge of computer repair, installation and configuration of components and upgrades.

• Knowledge of PC’s troubleshooting software, hardware and network problems.

• Experience with server configuration, HP 460c, 465c Blade, C-7000 Enclosure

• Termination-Complete IDC terminations, connectorize coaxial cable cross-connect blocks and patch panels, Assemble

• and install 8-pin modular connector and coaxial connector

• A team player that analyzes situations for continuous improvement, dedicated time and commitment to each project, follows every task through to successful completion

• Excellent Customer Service, organizational, verbal, written and interpersonal skills.

• Awards: Numerous U.S. Army Physical Fitness Awards (1988- 1991); National. Defense Service Medal (1988- 1991)

Professional Experience

Computer Technician, The Ergonomic Group, Westbury, NY 8/07- Present

● White Box builder IBM PC’s

● Configurations of PC’s and Laptop, upgrades and installation of firmware

● Installation of software and peripherals

● Hardware Configuration, HD, Memory, NIC Cards for HP 465c, 460c Blade, C-7000 Enclosure

● Asset Tag Equipment and run System Analyzers

● Symantec Ghost Imaging

Communications Coordinator, Educational Alliance, New York, NY 9/06—7/07

• Created and maintained clients activity schedules, Generated weekly clients population, status sheet.

• Maintained admissions and discharges documentation.

• Coordinate client movement with clinical staff.

Communications Coordinator, Jamaica Community Adolescent Program, Jamaica, Queens 10/04 -- 8/06

• Network Administrator Apprentice, installed Cat-5 Cable in facilities and Set-up end-users.

• Trouble Shooter liaison between clients and Administrative Staff. Coordinated with facility House Manager

• Sr. Coordinator client movement. Created and maintained clients activity schedules, prescreen weekend pass requests.

Operations Coordinator, MTV Networks, New York, NY 06/04 – 9/04

• Supervised mailroom operations & facilities operations coordinated office moves. Interface with facilities manager on office projects and vendor relations. Overseer of special projects assigned to Service Department

Correspondence Associate, Kawasaki Rail Car Inc., Yonkers, NY 06/02 – 5/04

• Responsible for all interoffice and outer office correspondents. Maintained record of postage expenditures and costs.

Senior Correspondence Clerk, Penguin Putnam Inc. New York, NY 11/00 – 4/02

• Senior team member responsible for Incoming & Outgoing UPS shipments; oversee the maintenance and upkeep of all machinery, responsible for the purchasing of all vendor supplies.

Correspondence Associate, Quick Intl. Courier, New York, NY 06/97 – 10/00

• Team member responsible for spearheading effective techniques for office management and inventory maintenance.

• Negotiated rates and contracts with courier vendors. Maintain communication with purchasing and courier vendor.

Engineer Construction Equipment Repairer, United States Army 08/88 – 12/91

Education

New Horizon Computer Learning Center, New York, NY 2003

A+ Certification and Network+ Certificate

New York City College of Technology 2007

Department of Adult and Continuing Education: Certified Network Cable Installation

BICSI Level 1 Training Program

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