Erick Pelaez
Mint Hill, NC 28227
********@*****.*** 201-***-****
Ambitious, motivated, and success-oriented achiever with skills in building relationships and managing corporate clientele. Strong communication abilities complimented with exceptional organizational and team building skills.
Qualifications
• Dedicated manager with strong work ethic and the ability to build lasting client relationships
• Experienced in operations management, sales, budget development, staffing and cost control
• Strong planner and problem solver who rapidly adapts to change, works independently as well as in teams and exceeds expectations
• Able to motivate employees to perform to their maximum potential
• Experienced in Creating presentations and strategies to maximize company sales
Professional Experience
Voice Link wireless
Assistant Manager 2010
Monroe, NC
• Met and over achieved monthly goal by over 50%
• Generate over $10K monthly revenue in products
• Organized monthly meeting with other merchants for company promotion and growth
• Create monthly presentations on strategizing company sales growth
• Trained employees on procedures, policies and product information
• Served, maintained and evangelized products and service benefits to customers new and existing clients.
• Tracked and monitored sales logs for commission payouts
Metro PCS
Assistant Manager 2008-2009
New York, NY
• Setting up all outbound leads
• Encourage staff to meet their monthly goal
• Resolved escalating issues with customers
• Created monthly scheduling for entire staff
• Assisted in new hire process, performed background checks, participated in interview and selection process
Sprint PCS
Assistant Manager 2004-2008
North Bergen, NJ
• Supervised a staff of 10+
• Created Monthly Schedule for entire staff
• Performed multiple position interviews for qualified applicants
• Executed multiple priorities
• Motivate and encourage staff to reach monthly goals
• Handle and solved escalating issues
• Achieve and exceed monthly quota
Professional Skills
Proficiency in Microsoft Office (Word, Excel, Publisher, and Powerpoint) Outlook, Quickbooks Spreadsheets/Reports
Event Management Calendaring Executive Support Travel Coordination
Bi-lingual English/Spanish
Reference furnished upon request