Consultant
Resume:
B.GANESH KUMAR E-mail: ******.*******@*****.***
A total 6+ years of IT experience with excellent Communication and Interpersonal Skills. Currently performing the role of IT Consultant and Reseller for File Engine.
Highlights
• Certified Software Testing Engineer.
• Experience of twenty seven months in field of Software Quality Assurance, Manual Testing.
• Knowledge of automated test tools – Win Runner, Rational Robot, Load Runner and Test Director.
• Knowledge of ISO and CMM process implementation.
Educational Qualification:
M.Sc., (Information Technology), Alagappa University, Karaikudi, India.
B.Sc., (Computer Science), Vysya College, Salem, India.
Certifications:
• Certification on “Automated Software Testing Tools”.
• Online Certification on “Windows 2000 Professional & Server”.
• Certification on A+ from Advantage Pro, chennai
• Certification on Hardware and Networking from MICROCODE, CHENNAI
• Underwent Training for Hardware and PC assembling from QUEST TECHNOLOGIES PVT LTD.
Technical Skills:
• Hardware: Trained in Laptop and Desktops troubleshooting.
• Operating Systems: Windows 9x/2000/NT,MS-DOS,XP.
• Databases: MYSQL, MSSQL.
• Software Q/A: Standards & Procedures Development, SDLC Testing, test plan Design & Development.
• Testing Tools (Known): Q engine, Win Runner, Test Director, Load runner, Issue Manager, QTP.
Professional experience
File Engine
Technical consultant and reseller: July 2010 till date
Job Responsibilities:
• Supporting clients with technical issues file safe server.
• Scheduling meeting for product sales with other company CEO.
• Recruiting new support engineers in the EST zone for assisting customers.
• Providing training about the SERVER to the technician.
• Effective co-ordination between technician and customers.
• Providing insight demo about the server to the customers.
• Recruiting technicians for the server maintanence job.
• Get new clients for the company.
Project Details:
FileSafe, powered by File Engine, is a low-cost remotely managed and monitored Small Business Server plus automated on-site/off-site backup service solutions that enable you to focus on running your business. Let us manage your server, automatically back up your files, and make sure you never lose critical documents or client records. FileSafe offers the best way to way to share, secure, and protect your critical data.
Responsibilites:
• Leading the technical support team.
• Review the client network setup and suggest file engine based on requirement.
• Analyze issues with the file server and address the issues.
• Playing the role of reseller for File safe server and part of its emerging technology.
M/S ADVENTNET DEVELOPMENT CENTER LTD
Test Team Lead: Mar 2006 to Mar 2009
Job Responsibilities:
• Team Lead, involved in preparation of Test plan, Test Design.
• Responsible for delivery of test cases and project status updates to clients.
• Test case and test data preparation.
• Configure the application software and test in house.
• Develop and schedule customer implementation plan.
• Install software on customer’s network server and/or computers.
• Schedule and conduct administrator and user training for the application software.
• Train customer on day to day operations, routine maintenance, application software features to accomplish customer’s requirement, including how to generate desired reports and payroll exports.
• Serve as primary point of contact for assigned accounts.
• Provide continuous contact during installation cycle to assist with additional training, configuration refinement, customer questions, etc. to ensure customer satisfaction.
Project Details:
Title: Manual testing for the product ServiceDesk Plus (ITIL Version).
Description:
ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.
Responsibilities: Presently handling the role as QA Leader.
• Developing test plan and test strategy.
• Leading the manual testing team.
• Review of the test cases written for unit and integration level.
• Analyze and write detailed specifications and Test Requirements using Issue Manager (AdventNet own product). Effective co-ordination between development team and testing team.
• Conducting weekly team meetings and updating the Issues to the development team.
• Implementation of the application for global client’s branches.
Environment: Windows XP, 2000, 2003, Linux, MySQL and MsSQL.
Team Size: 4.
Role: QA Leader.
Client: Global Clients.
M/S. DSMSOFT PVT LTD
Floor Supervisor Nov 2005 to Mar 2006
Job Responsibilities:
Remote support to US clients, handling Escalation calls and Floor management
Senior Service Engineer Aug 2005 to Nov 2005
Job Responsibilities:
Providing support to US clients, handling Escalation calls and Floor management.
M/S. SLASH SUPPORT INDIA PVT LTD
Application Engineer May 2004 to Jun 2005
Job Responsibilities:
• Providing voice based Technical support for Net gear products to US, UK and Canada Customers.
• Network Setup, Network Management and troubleshooting
• Troubleshooting of internet/intranet access and resources available on the WAN
• Installing & Configuring of DNS, DHCP WINS
• Installation & Configuration of Norton Antivirus on LAN
• Providing Network Solutions for Corporate- Campus Networking, Internet Solutions.
M/S. SUTHERLAND GLOBAL SERVICES
Help Desk Engineer Mar 2003 to may 2004
Job Responsibilities:
• Providing Voice-based Technical Support for HP products to the US Customers.
• Server Level - Installation and maintenance of MSSQL 2000 Server.
• Experience with networking hardware – including (Home based) routers, hubs and switches
• Installation of Hardware and Troubleshooting on HP Laptops and Desktops
• Network Setup, Network Management and troubleshooting
• Troubleshooting of internet/intranet access and resources available on the WAN
Contact this candidate