Field Service Engineer

MIGUEL OLAGUEZ

**** **** ******** **** ***

Phone # 847-***-****

E-mail: *******@***.***

Experienced in leading development and implementation of technology. Expertise in complete design, service and support. Able to administer applications, software requirements, hardware upgrade determination to final testing and implementation. Outstanding presentation, leadership, and communication skills.

EDUCATION:

Dec 21 2006 Wright College Chicago, IL

Installing, Configuring, and Administering Microsoft Windows XP

March 17 2006 Prometric online testing

HP2-896 Servicing Hp Desktop, Workstations, and Notebooks

March 22 2004 Partsnow Wisconsin IL

HP CLJ 45--/4550

Feb 12 2004 On Line Testing

LEXMARK PRINTER TRAINING

Feb 97 - Oct 00 National Computer Learning Ins. Addison, IL

A+ / MCSE Training

January '95-Dec. '98 Wright College Chicago, IL

Associate Degree

EXPERIENCE:

National Computer Learning Institute

Trainee/Lab. Asst.:

Help as a lab asst. to an IT instructor. Assist in creating a small network, assist in building PC desktop computers from disassembled parts, replaceable units. Recognized and interpreted the meaning of common error codes and start up messages from boot sequence, identify steps to correct the problems. Freelance computer repair and upgrade technician based at home.

EMPLOYMENT:

November 00- present

Field Service Engineer Total Maintenance Concepts

1 Troubleshot hardware and repair PC’s Servers, Keyboards, and Printers. Worked with various equipment such as Compaq, IBM, Dell, Hewlett Packard and Gateway. Upgrades and repair. Built and assembled computers for customers and maintained them throughout warranty.

2 Preventive maintenance and repair on Hewlett Packard, Lexmark, Dell and Canon LaserJet and Color printers.

3 Worked with number of cables, Connecting customers off site with networking stations, with local area network.

4 Troubleshot, disassemble and repair Lcd monitors.

November 95 - 00

PC Tech Woodfield Group

• Troubleshooting software and hardware configuration in Windows NT, 95/98, IRQ, DMA, problems resolution. Install software NT, Win95/98.

• Upgrade and repair hardware laptop, Compaq and IBM, install networking cards and network configuration. Perform Cisco Router 1600, 2500, 2600 Series configuration. Perform basic networking using hub, frame relay and switches.

CERTIFICATES:

MCP WIN XP PRO A+ CERTIFCATION

NT WORKSTATION 4.0 NT SERVER 4.0 NETWORKING ESSENTIALS

HEWLETT PACKARD AND LEXMARK LASERJET PRINTERS

SUMMARY OF QUALIFICATIONS:

Proficient with implementing and configuring Win95/98/2000/XP, NT Workstation. Ability to troubleshoot PC hardware & software installations, small network installation, configuration and maintenance. Troubleshoots and performance preventive maintenance and repair printers. Ability to execute a number of projects simultaneously. Excellent human skills, having dealt with a variety of customers and employees.

LANGUAGES:

Fluent in English & Spanish.

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