Customer Service Administrative Assistant
Resume:
Jesse Graham
Apt. ***
Coon Rapids, MN 55433
*************@*****.***
OBJECTIVE:
To provide superior customer service and professionalism to your organization
SKILLS AND QUALIFICATIONS:
Communicate fluently in both English and Spanish
Display a strong work ethic focused on punctuality, hard work, and dedication to superior customer service
Display confidentiality when handling sensitive materials and transactions
Proficient in Quickbooks, MS Word, Excel, PowerPoint and Outlook; 60WPM
Work well with people of diverse cultures both internally as well as externally
EMPLOYMENT:
Receptionist July 2009 to Present
McSweeney & Fay PLLP Minneapolis, MN
Answer and direct phone calls
Greet and direct clients appropriately
Collect and sort mail
Filing
Process correspondence and various documents
Data Entry Clerk (Seasonal) February 2009 to April 2009
Ameriprise Financial Minneapolis, MN
Maintained database and filing systems; MS Word, COLA, Excel
Compared data from 80 separate documents per day with source documents
Assessed critical errors, usually 20-30 errors per day.
Administrative Assistant September 2007 to August 2008
Avon Minneapolis, MN
Recruited new associates
Trained new recruits
Answered phones
Scheduled appointments
Receptionist April 2006 to October 2006
Anoka County Attorney’s Office Anoka, MN
Greeted and appropriately directed visitors
Collected, sorted and distributed mail for 35 employees.
Filed and maintained client records on Access software
Assessed information to determine answers for customers
Processed and prepared memos, correspondence and various documents
Front Desk Intern February 2004 to April 2006
Anoka County Human Resources Anoka, MN
Greeted and directed visitors to their appropriate destinations, average 25 per day
Scheduled interviews on behalf of office staff
Sorted and distributed daily mail. Used Oracle & MSOffice software
Answered 10 line phone system and re-directed calls as needed
EDUCATION:
Rasmussen College
Associates Degree: Paralegal October 2010 – Present
Blaine, MN
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