Customer Service Manager
Resume:
***A North Cedar St.
Kalkaska, MI 49646
Home: 231-***-**** or Cell: 231-***-****
Objective
A challenging position which will utilize my many skills.
Accomplishments
Employee of the month several times
Many customer service awards
Storewide recognition for streamlining and organizing store operations department
Relevant Experience and Skills
Excellent communication and empathetic skills.
Able to successfully complete multiple assignments and priorities.
Strong organizational skills.
Knowledge of office equipment such as fax machines, scanners, multi-line phones, copiers and computers.
Have experience in Microsoft Works, Excel, and PowerPoint.
Proven capability to approach problems effectively and professionally.
Outstanding ability to exercise great judgment under pressure.
Employment History
Home Depot, Traverse City, Mi. 231-***-****
From 6/08 to Present- Computer Room / Bookkeeper
Run morning paperwork, distribute to managers, dept. heads and bookkeeping, Time reports submitted, printed and filed,
Set up self checkout for opening head cashier, count and balance 8 -14 Tills from prior evening, distribute registers
To cashiers as needed, input daily till / register info into computer and check for balance, pull deposit and fill out forms for daily pick up and balance safe for verification, compare markdown reports to slips, install
and troubleshoot computer
hardware and software as needed throughout store do office and operations ordering from Ebuy system.
Daily contact with customers insuring speed and accuracy of product knowledge and sales
Home Depot, West Palm Beach, Fl. 561-***-****
Prior 10 Years - Bookkeeping / Computer Room
Run morning paperwork, distribute to managers, dept. heads and bookkeeping, Time reports submitted, printed and filed,
Set up self checkout for opening head cashier, count and balance 8 -14 Tills from prior evening,distribute registers to cashiers as needed, input daily till / register info into computer and check for balance, pull
deposit and fill out forms for daily pick up and balance safe for verification, compare markdown reports to slips, install and troubleshoot computer hardware and software as needed throughout store do office and operations ordering from Ebuy system.
Page 2 of 2
Winn Dixie, West Palm Beach, Fl 561-***-****
Part time bookkeeping/ customer service desk 1 1/2 years employed
Provided prompt customer service, produced accurate and efficient handling of cash, receipts,and other documents.
As a part time employee store manager was grateful for me being dependable, professional and trustworthy.
Builders Square, Delray Beach, Fl (store closed down due to downsizing)
Bookkeeping/ Computer room approx 4 - 4 1/2 years employed
Run morning paperwork and distribute to managers, and dept.heads, Time reports submitted,printed and filed.
Set up self checkout for opening head cashier, count and balance approx. 8 -14 Tils from prior evening, distribute registers to cashiers as needed, input daily til/register info into computer and check for balance, pull deposit and fill out forms for daily pick up and balance safe for manager verification, compare markdown reports to slips, install and troubleshoot computer hardware and software as needed throughout store.
Education and Vocational Training
Florida High School Diploma
Company training in:
Customer service, sales, computer data entry / repair,
and financial and information security
Contact this candidate