Customer Service Sales

JEAN B. KIMA

*******@*****.*** Cell.: 206-***-**** Home: 404-***-**** Duluth, GA 30096

Summary of Skills and Qualifications

• Experience greeting customers and using multi-line phones.

• Extensive administrative knowledge and skills.

• Recently completed Paralegal Certificate.

• Fluent in French, English, Swahili, Lingala, Kikongo, Tshiluba.

• Highly developed communication skills with diverse populations.

• Computer Skills: Word, Excel, Access, PowerPoint, Abacus Law, Tab3, Summation iBlaze, TimeMap, CaseMap, SmartDraw.

- Volunteer Experience & Internship

Housing Justice Project/King County Bar Association, Seattle, WA May 2010 - January 2011

Justice Works, Seattle, WA May 2010 - January 2011

Nonprofit Justice Reform Advocacy Organization

Legal Voice, Seattle, WA July 2010 - Oct. 2010

Nonprofit Justice Reform & Women Advocacy Organization, Call Center

Answered phones for customers with legal questions. Referred customers to legal resources. Data entry.

Refugee/Asylee Outreach Program 2003 – 2007

Saint Patrick Catholic Church, Dallas, TX

Overview of volunteer Activities: Welcomed to new refugees/immigrants in our community and integration. Assisted refugees/immigrants in understanding legal documents. Translated/interpreted. Proofread, edited, and revised materials.

Education/Training

2010 Paralegal Plus Certification Highline Community College, Des Moines, WA

1990 Master Degree in Public Administration University of Kinshasa, DR Congo

1985 BA in Political & Administrative Sc. University of Lubumbashi, DR Congo

Relevant Employment History

- Instructor/Senior Assistant Lecturer

Gombe Community College 1990 - 2003, Kinshasa, DR Congo

Central University of Kinshasa 1994 - 2001, Kinshasa, DR Congo

Preparation and delivery of lectures to undergraduate students on Introduction to Political Sciences, DR Congo Labor Laws; syllabi preparation, curricula, course content, and course materials revision; evaluation and grading students' class work, assignments, exams and handouts. Initiation, facilitation and moderation in classroom discussions, fixation of office schedule for students; advises to students on academic and vocational curricula and career issues.

- Ministers’ Advisor and Secretary of Cabinets Chief Staff

Ministry of National Education 2001-2003, Kinshasa, DR Congo

Ministry of Post, Telephone and Telecommunication 1995-1998, Kinshasa, DR Congo

Ministry of Environment, Ecology and Wildlife and Tourism 1993-1995, Kinshasa, DR Congo

Ministry of Higher Education, Scientific Research and Technology: 1985-1993, Kinshasa, DR Congo

Upon request from Ministers and the Government, evaluation of the Higher Education school Authorities, the Administrative Agencies Executives under the Ministers’ Authority, reports and recommendations to Ministers and Government; drafts of legislative proposals, preparation of speeches, correspondence, and policy papers for governmental use; forecast of political, economic, and social trends; research and study of legal and administrative documents in order to investigate facts and cases of law, to determine causes of failures and to prepare solutions; missions and travels across the country and abroad for some specific issues in order to execute Ministers’ or Government special decisions; international visits and representation of the DR Congo Government with Ministers and Participation in International Summits, Seminars and Forums; meeting with other Advisors and other professionals to discuss, analyze rising issues; collection and study of all data: statutes, decisions, and legal articles, codes, and documents; supervision and coordination of Ministers’ Cabinet/office activities, monitoring of Administrative and Legal Volumes to ensure that Ministers’ Cabinets/Offices Libraries were up-to-date; daily telephone calls and appointment schedule management; attendance to Ministers’ and Ministers’ Cabinet/Office meetings: interviews, hearings and memos-notes; office memos draft and typing.

- Journalist-News paper Reporter

The” Weekly News” and Chief Redactor of the “Carrousel” 1988 - 2001, Kinshasa, DR Congo

Reported and published news and stories by describing the background and details of events;

interviewed lay and expert witnesses about particular stories; revised copies and corrected errors in content, grammar, and punctuation through prescribed editorial style and formatting guidelines; revised and evaluated news articles about event aspects in order to isolate pertinent facts and details; collected information about events through research, interviews, experience, and attendance at political, social events in order to provide complete and accurate information; investigated breaking news developments: political crisis, crimes and human interest stories; research and report on politics, consumer affairs and education or any other assignment by evaluating leads and tips in order to develop story ideas.

- Recent Employment History

Bus Operator for Veolia Transportation 2007 - 2009, Kent, WA

Terminal Link 2004 - 2006, DFW-Airport, Dallas TX

Drove vans over specified routes and specified destinations according to time schedules in order to transport passengers, complying with traffic regulations; provided safe and reliable transportation to all King County ADA Access riders; helped passengers resolve conflicts; inspected and maintained vehicle supplies and equipment and reported any mechanical issue; read maps and followed written or verbal geographical directions; extensively used two ways radio communication.

Packer, Forklift Driver and General Assembly Worker

Consolidated Container Company 2006 - 2007, Tukwila, WA

Produced plastic bottles, palletized products in staging area in the warehouse; able to detect defective products and reported to shift supervisor for immediate solution; effectively increased facility productivity, thereby increased management success

Sales and Customer Service

7 – Eleven 2003 - 2004, Mesquite TX

Greeted customers entering the store, described merchandise and explained its use, operation, and care of merchandise to customers; implemented merchandising and display enhancement designed to increase sales and visibility of various products; received payment by cash, check, credit cards, vouchers, or automatic debits and computed sales prices and total purchase; responsible for store accounting for my shift.

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