Business Analyst
Resume:
Shana Baccam
Rancho Belago, CA 92555951-***-****
*****.******@*****.***
http://www.linkedin.com/in/shanabaccam
Shana V. Baccam
Summary of Qualification
Strong analytical and problem solving skills.
Experience in generating Business Requirements, Functional Requirements, Use Cases, Business Rules, Business Process Models, UI screen mock-ups.
Certified Software Tester with over 16 years of experience in Software Quality Assurance.
Proficient in functional, regression, performance and installation testing.
Excellent knowledge and working experience in automated testing tools Rational Robot, Rational Functional Tester, and Rational Unified Process (RUP) framework.
Excellent written and oral communication skills.
Professional Experience 2009–2011 CCC Information Services Inc. Cerritos, CA
Business Systems Analyst
Gathered and analyzed requirements in an Agile environment for new and existing interfaces for an auto claims management system. Documented those requirements in line with the strategic initiatives of the Insurance Company.
Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
Worked closely with senior managers to identify and solve a variety of business system problems
Created process flow charts, activity diagrams, and screen mock-ups.
Designed test case diagrams.
Developed test scenarios, test steps, and performed tests.
2004–2009 CCC Information Services Inc. Cerritos, CA
Quality Assurance Analyst
Contributed to testing systems solutions to ensure they satisfy requirements for CCC Pathways and Comp-Est collision estimating software applications and CCC ONE Total Repair Platform.
Analyzed business and functional requirements to design, develop, and execute manual and automated tests through the product life cycle using Rational tools and processes.
Participated in walk throughs, inspections, and code reviews.
Worked with business and development teams to investigate and correct software bugs and deficiencies based on the testing results.
Performed data validation for CCC Pathways and CCC ONE media and electronic software distribution releases.
1999-2003 IBM Rational Software Cupertino, CA
Senior Software Quality Engineer
Analyzed, developed, and executed manual and automated tests through the product life cycle: smoke test, full regression test, integration test, internationalization test, and configuration test.
Performed comprehensive tests for Rational ClearQuest, a fully customizable defect and change tracking system running on all standard databases on all windows platforms. Performed installation, functional, and regression testing on 3 interfaces (GUI, Command-line, Web) on 6 platforms and 2 web browsers.
Performed comprehensive tests for Rational SoDA and Rational ProjectConsole.
Project Lead for the new security enhancement in ClearQuest; translated engineering specifications into test plan requirements, determined test case and data requirements, defined automated script requirements. Created test specifications for ClearQuest integration with Rational Suites (ClearCase, RequisitePro, Robot, TestManager).
Executed automated tests for regression testing using Rational Robot; created/maintained scripts to accommodate new functionalities.
1997-1999 IBM Rational Software Cupertino, CA
Senior Technical Support Engineer
A key member of Rational Software’s highly rated customer support organization. Provided pre-sale and post-sale support for core developer products (Purify, PureCoverage, Quantify, and PureLink).
Assisted customers with installation of the above products under different environments.
Solved technical issues that involve looking at customer C/C++ code and creating test cases to reproduce customer’s reported issues on varieties of UNIX operating systems. Customized makefiles and installation scripts.
Made requirements and recommendations to engineering teams for bug fixes and feature enhancements.
Built a knowledge base with technical notes and mentored new team members.
Earned “High Value Award” for contributions to the successful release of supported products.
1993-1996 Pure Software Sunnyvale, CA
Senior Customer Support Specialist
Provided front-line support for licensing and installation technical inquiries.
Maintained and directly answered frequently asked product questions.
Conducted customer satisfaction survey to improve customers’ perception of service. Handled customer upgrade requests.
Education
Quality Assurance Institute, Certified Software Tester (CSTE), May 2008
University of California Santa Cruz Extension, San Jose, CA, C/C++ Programming Certification Program, 1995-1999
University of Iowa, Iowa City, IA, Economics major 1990-1992
Simpson College, Indianola, IA, Business Administration major 1987-1989
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