Software Management

QUINCY T. JONES

********@*****.***

803-***-****

OBJECTIVE

Seeking a entry level position in the technology field that allows me to utilize my educational skills, background, and abilities for advancement within the company.

EDUCATION

University Of South Carolina Aiken

Bachelor of Science in Math/Computer Science, December 2010

RECENT COURSEWORK

A+ Class, Midland Technical College, Columbia, SC

• Develop the skills to maintain, diagnose, and troubleshoot a computer.

Network+ Class, Midland Technical College, Columbia, SC

• Develop the skills to configure and install the TCP/IP clients

• Able to gain critical knowledge of topologies, protocols and standards, network implementation and network support.

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft Power Point, Java, Perl, C++, C#, Visual Basics, J2ME (mobile phone), Database (SQL)

ACHIEVEMENTS, SKILLS AND ABILITIES

• Proven ability to diagnose, troubleshoot, and resolve technical problems.

• Quick learner with strong working knowledge of software, hardware, networking and operating systems.

• Superior analytical and problem-solving abilities.

• Knowledge of basic software and Anti-Viruses.

• Ability to communicate with different customers.

WORK HISTORY

NOC Analyst, Windstream Communications, Greenville, SC (Contractor) 4/12 – Present

• Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate.

• Provide direction and guidance to Customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, and verification of satellite, microwave and RF communication systems.

• Turning up new static IP broadband service in the company’s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband issues.

PC Deployment Technician, Computer Software Innovations, Greenville, SC 10/11 - 12/11

• Experience with PC Desktop/Laptops deployments and troubleshooting computers, laptops and printers.

• Installing software on a PC, cable management, re-imaging PCs, mapping printers, conducting site surveys, and installing hardware.

• Performs inspection of merchandise for damage, to include reporting and documenting damage merchandise to management.

• Responds to user inquiries concerning systems operation and diagnose system hardware, software, and operating system problems.

Contact this candidate