Customer Service High School
Resume:
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ReplyReply AllMove...personalreread Clear flagresumeMonday, July 11, 2011 5:39 PMFrom: This sender is DomainKeys verified"Shantell Maggard" <****************@*****.***>Add sender to ContactsTo: ****************@*****.*********** D. MAGGARD
1393 North 40th Street
East Saint Louis, Illinois
OBJECTIVES
Seeking a long term position where I can utilize my communication, organization, teamwork, and leadership skills.
WORK EXPEIRENCE
Customer Service Rep/Switchboard Operator
Federated Department Stores Company St. Louis, MO October 1994 to Present
• Operate Switchboard 4 to 10 hours a day.
• Transfer incoming calls in a timely manner.
• Give store location, and directions, along with direct numbers to Macys and Lord and Taylor stores across the United States.
• Train and prepare new employees for position.
• Make test calls to fellow employees rating their performance.
• Troubleshoot faulty calls.
SKILLS AND ABILITIES
Computer Skills
Hardware: PC
Software: Microsoft Word, Internet, and Installation of software.
Ten Key Pads
Other Skills
Telephone Etiquette
Organizational Skills
Multitasking Skills
Strong Customer Service
Management/Leadership
EDUCATION
East Saint Louis Senior High School East Saint Louis, Illinois May 1992
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