**** *. ***** ***. *******, IL ***** 773-***-**** **************@*****.***
Shalanda M. Walker
Objective
To obtain employment in a diverse atmosphere where I can utilize my skills to meet the demands of the company in hopes of moving forward in my career as an IT Specialist.
Experience
1/2005-Present Liberty Tax Service Chicago, IL
Office Manager
Managed the office to ensure proper preparation of tax returns.
Hired and trained all tax preparers and marketing team.
Transferred returns to the IRS database and helped clients with the audit process.
6/2007-2/2009 JPMorgan/Chase Bank Chicago, IL
Data Entry Clerk
Worked both 2nd and 3rd shift in the CIS department lockbox.
Processed applications with 95% accuracy.
Scanned documents into the system for data entry and made necessary corrections.
5/2006-1/2007 Systems Development Integration Chicago, IL
Hardware Inventory Specialist/Intern
Traveled to CTA remote sites to record inventory of all computer related components.
Connected all desktop computers to SDI’s support group using a program called Zenworks.
Ensured all desktop computers and laptops had access to the support group and were connected properly.
06/2002-4/2006 Burger King Chicago, IL
Lead Cashier
Train new employees in the kitchen and the frontline area.
Worked side by side with the management team to balance the cash registers.
Worked as a cashier and kitchen lead when needed to ensure customers were satisfied and handled customer complaints when necessary.
Education
5/2006-3/2009 DeVry University Chicago, IL
Bachelors of Science
Maintained a GPA of 3.5 or better and graduated Magna Cum Laude.
References
References are available on request.