Project Management Quality Assurance

TATYANA S. ABIDOR, CAPM

Concord, California ***21 Cell phone: 925-***-****

http://www.linkedin.com/in/tatyanaabidor *******@*****.***

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SUMMARY

Accountable Marketing Services and Operations professional with 15 years experience in finance and banking services. Decision maker with a proven record of process and project management in: Campaign Execution, Compliance, Quality Assurance, Production Support, User Acceptance Testing.

PROFESSIONAL EXPERIENCE

2010- April 2011

WELLS FARGO/Business Direct, San Francisco, California

Operational Risk Consultant, Small Business Marketing and

Data Solutions

• Production support for marketing campaigns. Prepared and kept up to date tables used in campaign design and execution.

• Prepared privacy scrubs for marketing campaigns to comply with laws and regulations addressing privacy preferences. Captured and processed privacy preferences for existing customers.

• Validated established risks and controls for importance and effectiveness.

• Completed exclusions lists for new campaigns based on Wells Fargo internal and external regulations, contractual agreements.

• Coordinated records management and document retention. Monitored Campaign Audit repository for complete documentation to ensure compliance with laws and regulations.

• Project management. Created project schedules based on Resource calendars and scheduled deliverables. Recorded projects milestones/timelines. Conducted meetings to track projects progress.

WASHINGTON MUTUAL CARD SERVICES/

J.P. Morgan Chase, San Francisco, California 2005 – 2009

Project Specialist, Marketing Services

• Executed Direct mail, Phone, and Email Marketing Campaigns implementation for 13 new acquisitions and existing business campaigns with 300MM pieces of mail annually.

• Coordinated campaign execution efforts between Marketing Product owners, Credit, Operations and Risk Management including implementation of Business and Systems Change Controls.

• Created business requirements for Existing Business Campaigns monthly. Audited the results of campaign implementation to maintain 99.9 % quality.

• Identified production related issues in connection with the setup and execution of offers and ensured their resolution. Increased customer satisfaction by 15 %.

PROVIDIAN FINANCIAL, Pleasanton, California 1996 – 2005

Business Analyst, Acquisitions Production Support 2004 - 2005

• Reviewed and reconciled aging reports for various underwriting and fulfillment systems to ensure timely and correct processing customer's requests for credit. Analyzed the root cause for delay in processing. Coordinated communications between designated owners of the queues and System support groups.

• Identified, researched, tracked, and reported system and production issues for new accounts applications. Logged and monitored Trouble Tickets for System updates in Access Database. Served a primary liaison with Systems, Marketing and Operations on resolution of customer impact and production issues.

• Responded to inquiries or researched issues for various business partners: Credit Support, Credit Evaluation, Credit Phones, Customer Relations, Executive Office, and Marketing.

Analyst, Credit Operations Compliance Department 2002 - 2004

• Audited New accounts Operations Department with average of 1.5 MM of monthly booked accounts to ensure accuracy and timely processing credit card applications for Prime and Middle Market.

• Tested new acquisition applications and enhancements for existing applications which included develop and execute test plans, compiled data and test results. Identified, communicated and escalated risks, assumptions and other impacting issues during testing. Provided post implementation support.

• Received IT awards and recognitions for contribution during User Acceptance Testing.

Senior Audit Specialist, Acquisitions and Fulfillment Operations 1999-2002

• Monitored Processing Engines and New accounts applications to ensure timely, efficient process and accurate execution. Provided production sampling of 100+ underwriting decisions on daily basis.

• Tested new applications, processing engines, application enhancements for Underwriting and Fulfillment. Reviewed test cases to ensure they will validate all business requirements and functional specifications. Provided feedback to IT and management on results of testing and validation. Received IT awards for successful testing and support during implementation.

• Created department’s training reference guide of automated processes.

Senior Credit Representative, Reconsideration Department 1996-1999

• Performed a detailed audit of data for original adverse action, customer information, credit bureaus reports for customers disputing decline decision (30+ requests daily). Finalized reconsidered applications in different underwriting criteria. Setup approved accounts in TSYS (Total system), advised customers of adverse action via individual letters. Coached peers on functions related to Reconsideration process.

• Worked closely with PMO and Enterprise Technology on building automated underwriting and reconsideration system

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Microsoft Word Microsoft Excel SharePoint

Microsoft Outlook

TSYS Visio

ORCA PowerPoint

MS Project

EDUCATION

Bachelor of Science, Finance and Credit

Tashkent University of National Economy, Uzbekistan, former Soviet Union

TRAINING AND CERTIFICATIONS

Project Management Institute, Certified Associate in Project Management

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