Customer Service Front Desk

Jenna Gilliam

**** **** **** **.

San Dimas, CA *1773

Cell: 626-***-****

**********@****.***

Objective

To obtain a position within a company to utilize my present work experience, gain additional knowledge and skills within a professional environment.

Experience

Claremont Tanning 1/08-10/10 Claremont , CA

Receptionist/Front desk

• Performed all desk duties, files paperwork, handles phones.

• Maintained daily cash sheets, time sheets, and cleaning checklists.

• Assigned clients to appropriate rooms.

• Used Credit card terminal

• Handled Cash

Fox News Stations

Intern/Assignment Desk 8/07-1/08 Los Angeles, CA

• Participated in control room, observing producers.

• Handled heavy phones, conducted beat checks, calls to county and local fire and police departments for research on the news assignment desk.

• Prepared scripts for producers, directors and anchors for newscasts.

Target

Guest Relations, Cashier, Photo 4/07-1/08 San Dimas, CA

• Handled cash

• Returned and exchanged items

• Filed the correct paper work

• Customer Service

• In photo, developed all rolls of film and helping customers with the self develop machines.

Time Warner Cable

A Local Sports Show Reporter 11/06-01/08 Glendora, CA

• Host, edit, write, and assist with shooting for weekly sports show.

• Interview local prep athletes and coaches who attend local high schools in the coverage area.

• Managed multiple phone lines, filed paperwork, developed and maintained ALSS website.

www.alocalsportsshow.com

Education

Mount San Antonio College 8/07- Present Walnut, CA

Applications and Equipment

Final Cut Pro, Avid, Microsoft Word Processor, PowerPoint, Publisher, Excel, Internet Explorer.

Camera: Panasonic DVC PRO

Skills

Knowledge of PC and MAC computer systems, displays a positive work ethic, detail-oriented and organized with ability to multi-task, high degree of integrity and professionalism, team player, eager to learn, strong organizational skills, as well as an ability to communicate effectively

References

Tina Gutierrez, Owner of Claremont Tanning 909-***-****

Daniel Smith, Professor, Mount San Antonio College 909-***-**** Ext. 5609

PJ Butta, Professor, Mount San Antonio College 818-***-****

Reginald Miller, Mentor of Time Warner Cable Internship Program 951-***-****

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