Project Manager Customer Service

C L A U D I A D E L L A R I P A

***** ***** **. **** *****, CA 91304

HOME 818-***-**** • CELL 818-***-**** • ***********@*****.***

S U M M A R Y

Project Coordinator with over fifteen years experience in office administration, management, special projects, data processing, claims administration, in an insurance organization environment. Excellent supervisory and management skills. Enthusiastic, reliable and a team player with strong organizational, people and analytical skills. Multi-task oriented and self-motivated. Determined individual who accomplishes results and is efficient.

P R O F E S S I O N A L E X P E R I E N C E

F.D.R. MANUFACTURING, C.N.C. PRECISION North Hollywood, CA March 2010- Present

ACCOUNT PAYABLE/OFFICE MANAGER

• Responsible for billing, filing and bookkeeping

• Create invoice and order C.N.C parts

• Work on C.N.C. machines used in building parts for airplanes and electrical equipment

HEALTH NET Woodland Hills, CA September 2005-September 2009

PROJECT COORDINATOR, Corporate Actuarial Department

• Assist with preparation of Medicare Bids

• Maintain and create plan information for the Benefit plans and update using the CMS web-based system

• Assist, maintain and work closely with Product Development on Benefit Packages and analyze contract and plan information

• Assist the Project Manager with proofing and cross referencing FEHB Reconciliations, Proposals and Audits using Pricing Models to run benefit packages for the development of adjustment factors

• Prepare reports and/or presentation materials as needed and directed

• Use data, references and resources necessary for project completion; which include internal and external resources

• Use web-based software for reporting and database maintenance

• Maintain necessary records of work completed and keep management informed of progress

• Coordinate project meetings; prepare Medicare agendas and schedules

• Maintain project files and reports; including filing department project work, organizing materials and documenting work done

• Maintain risk score database by contract

ACT 1 ON ASSIGNMENT AT AMGEN Thousand Oaks, CA February 2005- September 2005

ADMINISTRATIVE COORDINATOR II

• Support Director of Oncology, Director of Inflammation, Director of Epidemology and their teams in all- departmental activities and meetings

• Maintain daily calendar and facilitate meeting coordination

• Arrange international and domestic travel arrangements

• Assist with special projects as assigned

• Order and maintain supplies

• Prepare Foreign and Domestic Expense reports

• Assist with new hire orientation

PRUDENTIAL INSURANCE COMPANY Woodland Hills, CA October 1998- November 2003

SR. PROJECT LEADER

• Provide information to investors, policyholders and financial advisors, field force and home office staff

• Receive, evaluate and answer customer inquiries which were on-routine and required deviation from standard screens, scripts and procedures

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

• Use computerized system for tracking information gathering, providing information referrals, routine transactions, and troubleshooting. Extensive knowledge of the company, products and/or services

• Project Manager for the Abandoned Property Operations Dept. Train staff on procedures of the department

Coach telephone procedures to each individual, answering questions on the floor, keeping track of the stats

and keeping track of stats for each individual

SENIOR CLAIMS EXAMINER

• Provide thorough examination of claims involved in the Class Action lawsuit. Duties include answering complex questions on the floor, quality review of the complex cases and quality review on other Claim Examiner’s work

POMERANTZ Newark, NJ October 1997- October 1998

CLAIMS EVALUATOR

• Contract to Prudential Insurance Company of America

TARGET West Hills, CA November1987- July 1997

PERSONNEL ADMINISTRATOR

• Responsible for reviewing of applications, administrating new hire orientation, employee termination

and documentation process

• Responsible for scheduling and interviewing candidates for positions

• Process payroll and administer schedules for 150 or more associates

• Supervise telephone operators for inbound customer service calls. Write and edit yearly performance

reviews for the staff

F.D.R. MANUFACTURING, C.N.C. PRECISION North Hollywood, CA July1997-October1997

ACCOUNT PAYABLE/OFFICE MANAGER

• Responsible for billing, filing and bookkeeping

• Create invoice and order C.N.C parts

• Work on C.N.C. machines used in building parts for airplanes and electrical equipment

E D U C A T I O N

BA, Liberal Studies • California State University of Northridge• Northridge, CA

T E C H N I C A L S K I L L S

•Microsoft Office • WordPerfect • Excel • PowerPoint • Windows/2000/NT/XP • CMS/HPMS • PBP • Lotus Notes

• Outlook • Adobe Acrobat • Data Entry • HP Scanner • Switchboard • Mainframe • 10-Key

Contact this candidate