Customer Service Sales

Charles L. SMITH

**** ********* *****, *******, ** 29410 — 843-***-****— ***********@*****.***



Summary

High energy professional with proven track record of achievement. Specialize in maintaining excellent working relationships by building trust, meeting customer needs and expediting resolutions to problems. Detail oriented, with extensive customer service and organizational skills. Motivated, ambitious self starter, who thrives in challenging, fast paced environments. Extensive background in working on multiple high profile projects, consisting of various responsibilities, simultaneously. Effective communication skills with undeniable work ethic and desire to achieve. Conduct business with the highest level of ethics and respect for others, taking pride in exceeding expectations in meeting goals and objectives.

Professional Experience

Rocksure International, Accra, Ghana 1/2010-Present

Chief Mechanic

Oversaw routine maintenance and repair for over 40 pieces of equipment throughout Western Africa

Supervised all diagnostics and repairs performed by 85 field technicians and operators in major Mining Operations

Oversaw and performed repairs on all major engine, drivetrain and hydraulic issues on equipment

Responsible for logistics for all parts and equipment placement for four major Mine sites

Charleston Motoworx, Mt. Pleasant, SC 4/2008-1/2010

Owner & Mechanic

Oversaw all aspects of day to day functions in all departments of high performance

Motorcycle and watercraft service shop including purchasing, sales and service

Maintained comprehensive inventory control log for both service department and showroom

Responsible for establishing new accounts with all major parts and tool vendors/distributors

Service Writer/Mechanic for all major brands, makes and models

Velocity Powersports, Summerville, SC 5/2006-4/2008

Lead Watercraft Technician

Specialize in high performance modifications and major engine and electrical work

Perform detailed electrical diagnostics as well as services, daily

Assist in Sales process by offering thorough explanation and description of equipment, service, usage and maintenance

Yamaha, Suzuki, SeaDoo of Charleston, Charleston, SC 2/2004-5/2006

Technician, Specializing in Watercraft, ATV’s, and Motorcycles

Concentration on major engine repair and rebuild as well as electrical work

Perform services, maintenance and part replacement

Maintain comprehensive inventory control log for service department

Jet Works, Goose Creek, SC 3/1994-2/2004

General Manager

Oversaw all aspects of day to day functions in all departments including Purchasing, Sales and Service

Supervised a total of eight employees

Acted as Controller, handling all day to day transactions as well as monthly reports, company audits, etc…

Skills

Advanced Computer Skills in Macintosh and Windows Operating Systems, Microsoft Office Applications, Quickbooks, Quicken, Adobe Photoshop, Adobe Pagemaker , Adobe InDesign and all major brand Diagnostic Software

Exceptional interpersonal and communication skills, with incredible attention to detail

Unparalleled ability to adapt to any situation or environment

Highly developed capacity for learning at an unusually accelerated rate and ability to work well under pressure

Education

Charleston Southern University, Charleston, SC 1993-1997

Majoring in Accounting

Completed main course work in Accounting and Business

Charleston Southern Football Team, Quarterback

Major GPA 3.2

Professional Certifications

Kawasaki Certified, Watercraft, ATV’s and Motorcycles

Bombardier Certified, Watercraft and ATV

Honda Certified, Watercraft and Motorcycles, Transmission, Electrical and Carbeuration

References

Available upon request.

Contact this candidate