Customer Service Technician

Bettyann Mullen

** ****** **

Winchester, NH **470

Phone: 603-***-****

Alt. Phone: 603-***-****

E-mail: **********@*****.***

________________________________________

OBJECTIVE

A position as a Quality Technician allowing me to use my skills in the field of quality Assurance and Quality Auditing Systems.

SUMMARY OF QUALIFICATIONS

Highly motivated, creative and flexible Quality technician with 20 years on the job experience working for company in the medical and optical field. Especially skilled in mechanical inspection and auditing. Proficent computor skills, including Microsoft Office. Certification in Word 2007 amnd Excel 2007 with on the job experience.

WORK EXPERIENCE

Quality Technician (9/2007 - 8/2011)

Omega Optical, Brattleboro, VT

Working with QA Manager writing Standard Operating Procedures

Inspect and scan components on spectrometer, use a Jasco Spectrophotometer and Cary3g and file into Inventory. Laser prints rings

Lead Final Auditor

Do Final Audits on optical filters, all incoming inspections of glass and components, calibration of all measuring equipment.

Sales Associate (11/2006 - 5/2010)

Walmart, Keene, NH

Was Department Manager

Put freight away, work on Talzon doing receiving, price changes, mark downs, cutting material, worked in electronics and wireless. Hires and manage 3 people. Work in softlines zoning and putting product away.

Cashier

Logistic Technician (2/2002 - 10/2006)

Abbott Bioresearch, Worcester, MA

Receiving and inspecting incoming componet materials according to cGMP Compliance. Doing data entry, archiving, writing DCO’s , working in SAP, Excel, Access, Word, Visio,and some Lims .

Work at Abbott Laboratories as a QA inspector through Suburban Temps. Did final inspection for the Logistics Dept. Worked as a Logistics Technician Receiving and inspecting incoming componets and materials.

Review and Write Investigations in GQMS and member of the Auditing Team

Incoming - Receiving Quality Inspector. (2/1999 - 10/2001)

Agilent Technologies, Marlboro, MA

• Inspect all incoming products to ANSI and Mil Standards according to GMP Standards

• Worked in Excel 97 spread sheets, AutoCAD Light editing drawings,

1 Pull kits, key kits, run reports, inventory control, fill purchase orders for Customer Service in Max by Kewill. Work in Word 97 documents.

EDUCATION

Associates Degree

New England Institute of Technology

Warwick, RI

Associates Degree in Mechanical Inspection

ADDITIONAL QUALIFICATIONS

ASQ Certified Quaility Technician

ASQ Certified Mechanical Inspector

Institute of Management Education, Inc. Master Certificate for Management Development Program

Statistical Process Control,Pre-Supervisory, Basic Industrial Inspection, Effective Communications in the Workplace. Interpreting Industrial Drawings I

Certificate Intermediate Microsoft Excel 2007

Certificate Intermediate Microsoft Word 2007

Volunteer work for Fast Friend Greyhound Rescue which includes Working with the greyhounds for socialization, Meet and Greets, Open houses, I also work with the children of the community doing scrapbooking for the greyhounds making new adoption books and poster boards for the different functions happening

Contact this candidate