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Customer Service High School

Pasadena, CA
August 05, 2012

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Donald W. Watson

**** ******* ******

Altadena, CA 91001

Phone 626-***-**** Mobile 818-***-****

Objective To be a team player in a professional environment that utilizes my strong customer service


Summary of Microsoft Word, Outlook, Access, e-Verify, Typing 35 wpm, 10 Key, Filing, Data Entry,

qualifications Excellent Communication Skills, Work with minimal supervision.

Work 05/16/1993 – 12/03/2010 Social Security Administration El Monte, CA

Experience Claims Representative (SSI)

Conducted interviews with the general public in person or by telephone, regarding Retirement,

Survivor, Disability benefits, Medicare, Supplemental Security Income and social security

numbers. Assisted visitors/callers with general inquires, status of pending claim, request for forms

evidence or documents necessary for social security cards or benefit claims and eligibility

requirements for all programs administered by Social Security. Initiated various claims, developed

and processed within programed policies and procedures for adjudication. Completed all post-

entitlement requests, such as, change of address, direct deposit, start/stop work reports, benefit

verifications and benefit estimates via system inputs. Also initiated requests for Reconsideration

and Hearing appeals. Received incoming mail and prepared replying correspondence. Performed

various other assigned tasks.

Education High School Diploma Oakland Technical High School Oakland, CA

Associates Degree Allan Hancock College Santa Maria, CA

References Upon Request

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