Field Service Engineer

RICHARD L. PASTERIS

*** ********* ***** *******, ** 60447

Home 815-***-**** Cell 815-***-****

QUALIFICATIONS PROFILE

I am an accomplished Field Engineer with solid and progressive experience in scheduling, plant management, metal fabrication, manufacturing, production, and training.

Ø Detail-oriented performer with skill in scheduling, installing, and training end users in new equipment.

Ø Adept in electrical, hydraulic, pneumatic, and mechanical drawings and workings.

Ø Comprehensive background in streamlining business processes, enhancing operational efficiency, and implementing cost control programs.

Ø Excellent troubleshooting and problem resolution talents, directing repair and preventative maintenance programs, analyzing machinery issues, and installing new machinery parts.

Ø Adept at reading architectural, structural, and mechanical drawings.

Ø Technical proficiency in Microsoft Office and AutoCAD.

PROFESSIONAL EXPERIENCE

SHUFFLE MASTER, INC – Minooka, IL 2009 – Present

Field Service Supervisor

Manage seven field service technicians across three state areas, Michigan, Illinois and Indiana. I act as liaison between casino management and state gaming commissions. Coordinate preventative maintenance schedules, service calls and installs and removals of gaming equipment. Analyze quarterly budget, expenses, and payroll. Maintain technician inventory with in .02 percent.

LNS AMERICA, INC. – Minooka, IL 2007 – 2009

Field Service Engineer

I managed scheduling, installation, runoff, and training of users working with new equipment. Perform troubleshooting and problem resolution activities associated with the equipment. Research and resolve issues efficiently. Prepare and analyze comprehensive reports. Deliver superior level of customer service to a diverse clientele.

Key Achievements:

Ø Demonstrated high-level expertise in electrical, hydraulic, pneumatic, and mechanical drawings and workings.

Ø Maintained full responsibility for field service engineering projects across 600-mile radius in the regional area, which included the continental USA, Canada, and Mexico.

Ø Acted as primary liaison between the home office, distributors, and end users.

Ø Acknowledged with numerous letters of recognition from national as well as regional sales managers concerning record-breaking customer satisfaction ratings.

GFS – Chicago, IL 2006 – 2007

Shop Manager

I supervised all operational and technical matters within the shop. Managed and coached field installation crews in daily job tasks. I ensured compliance with safety management and OSHA regulations. Implemented cost savings methods and enhanced efficiency levels using sound management acumen.

Key Achievements:

Ø Pioneered successful launch of ornamental iron, architectural fencing, handrail, and guardrail systems as well as structural steel projects.

Ø Worked on high-profile projects including structural tram platforms at O'Hare International Airport, handrail and guardrail projects at Truman College and University of Illinois-Chicago, and special projects across the City of Chicago.

Ø Led efforts to design installation tooling, which improved the efficiency in field labor of cable rail on Illinois toll ways.

CENTURY CHUTE & SUPPLY CORPORATION – Minooka, IL 2004 – 2006

Plant Manager

Maintained full accountability for plant management, operations management, quality assurance, and cost control within a multimillion-dollar manufacturing plant. I directed all facets of job planning, scheduling, and purchasing. Supervised staff responsible for sales, shop activities, and field installation. Scheduled and installed products within a national shipping market.

Key Achievements:

Ø Streamlined business processes and increased productivity levels utilizing sound management acumen.

Ø Complied with OSHA, safety, and organizational policies and procedures, significantly reducing incident rates.

Ø Implemented cost control initiatives and reduced operating expenses within the plant.

BARNETT BATES CORPORATION – Joliet, IL 1994 – 2004

Plant Manager

I directed 20 employees on a 2-shift schedule within job shop and OEM settings. I handled job planning functions on a daily basis. I also ensured compliance with safety and insurance requirements. I also led efforts to increase production levels utilizing outstanding organizational management skills.

Key Achievements:

Ø Managed plant operations including purchasing, estimating, manufacturing improvements, and operations management.

Ø Implemented cost control measures that significantly reduced operating expenses while improving profit levels.

Ø Played a key role in improving communications between vendors as well as external services.

MIDLAND METALCRAFT COMPANY, INC. – Joliet, IL 1980 – 1994

Plant Superintendent / Engineer

I led all aspects of scheduling for all current jobs. Led relationship management functions associated with manufacturer’s representatives. I handled customer service initiatives. Utilized technical expertise in the field as needed. I also executed equipment management and general maintenance activities.

Key Achievements:

Ø Increased customer retention and satisfaction levels by providing top-notch customer service.

Ø Spearheaded efforts to evaluate architectural prints and prepare drawings for approval.

Ø Acted as the Plant Manager on a daily basis, maintaining full control of manufacturing operations.

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Additional experience includes Plant Manager / Project Manager – Dierzen Welding & Machine Company; Plant Superintendent / Engineer / Sales Engineer / Production Coordinating Engineer – Midland Metalcraft Company, Inc.; Project Manager – Talaga Sheetmetal Company, Inc.; and Technical Services / Estimator – Ecopipe America, Inc.

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