Customer Service Engineer

Chris T. Hake

**** ******* ***** ***.

Simi Valley, CA. 93063

Phone# 805-***-**** Email: *******@*****.***

Summary

A self-motivated Materials Coordinator with proven experience in the areas of Shipping, Purchasing, Inventory Control and Quality Management. Strengths include assessing situations, trouble-shooting and managing related quality tasks. Also the ability to oversee and manage. Successful in implementing and maintaining the ISO 9001:2000 system. Works well both independently and as a part of a team in a deadline driven, fast pace environment.

Professional Experience:

SAG PP&HP, Burbank, CA 2010-2010

Admin. Services Clerk

Responsible for incoming mail for distribution to all departments and Executive branches as well as all outgoing mail and parcels.

Sort and distribution of incoming and outgoing mail and packages. As well as inter-office correspondence. Assist with Conference Center set up. Distribution of office supplies. Maintaining stock and distribution of coffee supplies. Assist with document archival and retrieval and storage

EXTRON LOGISTICS LLC, Fremont, CA 2008-2009

Materials Liaison / Engineer Support

Responsible for implementing the acquisition of all Knurr products to new ownership. Consulting with Purchasing, Quality, Planning and Shipping on prior procedures and all aspects of each department. Worked with the Supply Chain Management to coordinate new vendors being sought after for domestic fabrication.

In charge of the Engineering department. Served as the key quality inspector for incoming and out going parts. Coordinated with Planning to predict a moderate time schedule for build. Worked as a liaison between Production and Planning to create deviations for inventory reduction. Scheduled the ordering of packaging supplies and set safety stock.

KNURR INC. / EMERSON, Chatsworth, CA 1997-2008

Quality Management Rep. / Engineer Support ( Head of Department )

In charge of obtaining and maintaining the ISO2000/9001 Certificate. Overseeing all aspects of the quality processes and procedures. Lead inspector for all manufactured product being shipped to customers.

Problem solving. Interface between Engineering and Production, providing both with quotes, drawings, pictures and work instructions of products.

Buyer/Purchasing Agent ( Head of Department )

Responsible for all aspects of Purchasing to include buying through Purchase Orders, inventory reduction, tracking shipments / status, price negotiation, customer relations and invoicing.

Issuing and filing purchase orders. Communicated with warehouse/inventory personnel. Planned production schedule. Created and maintained a “Planning Schedule” using Excel. Authorized to purchase up to $30,000 of material on any given day. Items purchased include: Sheet metal; Powder coated items; custom wood fixtures; hardware (foreign and domestic); as well as office supplies and services.

Logistics Supervisor – Shipping/Receiving ( Head of Department )

Responsible for all aspects of shipping to include supervision of employees. Shipping of product via parcel and freight. Responsible for opening and closing of warehouse each day and setting the alarm.

Purchasing of shipping supplies. Tracking shipments. Customer Service and Invoicing. Inspection of incoming materials. Stocking/Inventorying and distributing of materials. Created and maintained a “Shipping Log” using Excel. Custom packaging for both foreign and domestic shipments. Oversee and administer the proper paperwork such as NAFTA and other International waybills and invoices.

Production - Assembler

Main assembler on the furniture and enclosure line.

Worked with various tools, equipment and machinery as well as many measuring devices. Also reading drawings and problem solving. Traveled for customer installations and retrofitting. Pulled parts for and manufactured electronic enclosures, office furniture and mobile carts. Organized packaging with the shipping department.

Education:

Graduated from Simi Valley High School, Simi Valley, CA ● 1992

Attended Moorpark College, Moorpark, CA ● 1993

Currently enrolled at the Simi Valley Career Institute, Simi Valley, CA ● 2010

• Professional Development and Certificates

1999-Present Certified Forklift Operator

2006 Certified by the Institute of Supply Management

• Supply Chain Management ● Price Analysis, Cost Analysis, or Total Cost of Ownership: Determining the Best Approach ● Ethics: A Behavioral Awareness Tool ● Fundamentals of Purchasing

2007 Internal Auditor Training Course

Computer Skills : Microsoft Suite, Visio, Liaison, Crystal Reports, Platinum, M2M and Agile.

References : http://www.linkedin.com/in/chake

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