Customer Service Human Resources

PATIENCE NEAL

*** ***** ********* | Forest Park, Ga. 30297 | 404-***-**** | ************@*******.***

OBJECTIVE

To obtain a position in a technical environment that utilizes my professional and technical skills.

SKILLS PROFILE

- Renowned Customer Service Skills

- POS Specialist

- Able to support Back Office Hardware

- Microsoft Office 2007, Microsoft FrontPage, Stellant , BMC Service Desk, Banner, POS, HTML

- Type 50 wpm

EMPLOYMENT HISTORY

Tier 1 & 2 Technical Analyst, RSG, Contracting @ Chick-fil-a 5/1/2008 — Present

Atlanta, GA

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- Provide Software Support for store Operators and Staff. which consists of Microsoft Windows XP OS, Microsoft Office 2003, Microsoft Outlook 2003, Microsoft Internet Explorer & Web Applications

- Provide support for back office hardware, software and connectivity issues on all CFA equipment (Cisco router, Netopia router, Radiant Server, Liebert Battery Back-up, COM Switch, LAN Modem, Par Appliance, PC and Linksys Switch)

- Reconfigure and maintain all POS systems (Radiant, Par, Service Point , 2K6 and 2K2), and credit card terminals

- Remotely perform software installations and updates

Automation Technician, U.S. Army Corps of Engineers 6/1/2006 — 5/1/2008

Morrow, GA

- Answered telephones and customer inquires

- Maintained Office Files

Student Assistant, Clayton State University’s Registrar’s Office 8/1/2005 — 8/1/2008

Morrow, GA

- Assisted with maintain student files

- Answered and transferred telephone calls

- Maintained student database

EDUCATION

Master’s of Business Administration

5/1/2008 — 10/1/2009

University of Phoenix

Courses Included Business Law, Economics, Operations Management, and Accounting

Bachelor’s of Technology Management May 2008

Clayton State University

Courses Included Legal Issues, Accounting, Human Resources and Workplace Supervision

Associate’s of Information Technology May 2007

Clayton State University

Courses Included Systems Analysis, Networking & Security, Database Design and Webmaster I and II

Certificate of Information Technology December 2005

Clayton State University

Courses Included C#, Database Applications and Computing w/ Spreadsheets

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