Customer Service Sales

Tulsa, Oklahoma Tel. 918-***-****

e-mail: **********@*****.***

Bianca M López

Personal information • Marital status: Single

Interests

Skills

To work at a company where I am allowed to develop personally and professionally and can apply my know-how and skills in a framework of professional ethics and responsibility in the different areas of interest: entertainment, public relations, mass media, television, motion pictures, radio, the theater, advertising, customer service etc.

Speaking skills

Empathy

Decision-making

Negotiation

Proactive

Professional Experience

2011 -2012 Grupo CINTE México City

• IT Consulting and outsourcing

• PR

• Customer Service

• Prsopecting

• Build business relationships with customers and temporary associates while providing excellent customer service (Televisa, Scotiabank, Avon, among others)

• Opening new accounts -direct dealings with clients

• Directing, developing and promoting sales to strategic clients Responsible for achieving sales targets and the established margin

• Responsible for controlling, providing follow-up and ensuring that client requirements are in line with company policies in order to be assigned as part of a differentiated value

• Handling clients and projects, detecting and/or creating business opportunities, developing networks of contacts in order to extend account penetration and coverage and identify opportunities and requirements to be dealt with by the different support and delivery areas.

2010 – 2011 GRUPO IS México City

• Public Relations manager

• Clients relation (Grupo Salinas, Nextel, Movistar)

• Customer Services

• Client services

• Responsible for corporate relations between client provider

2005 – 2012 PICCOLO PRODUCCIONES México City

Public relations and Event Planner

• Organizing children's events

• Customer Service

• Coordinating staff

• Acting and producing 20 musicals like: Mamma Mia, Enloquéceme, The Crystal Zoo, Rent etc.

2009-2010 HOLA TV México City

Creating and directing scripts

• Conducting the Hola DJ program focused on extreme sports and electronic music

• Writing scripts and preparing program content

• Creating reports on different personalities in the media

• Covering events throughout the country

• Relations with the media for arranging sponsorships and marketing

2006-2008 COMIC POP (Televisa) México City

Organizing and handling events

• Heading and conducting the Comic Pop program for children

• Interviewing actors of international prestige

• Dealing with recognized musicians

• Organizing events such as La Mole

2004-2006 SIX FLAGS MEXICO/San Antonio México City/Txs

Production of shows and Marketing

• Directing, putting together and presenting shows at the different towns within the park

• Directing the Hawaiian show, Hollywood in the 70s and the spring/summer 2002 Carnival parade

• Institutional voice for Six Flags Mexico

• Handling PR with foreign parks such as Orlando and Spain

• Sponsors and marketing and publicity

Education

Art Studio México DF.

• Masters in dubbing (currently in process)

UIC Universidad Intercontinental México DF.

• Degree in Communication

CNA Centro Nacional de las Artes México DF.

• Degree in Dramatic Art

• Languages Spanish, 100% English 90%

• Final Cut, Photoshop, Office, PC and Mac

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