Administrative Assistant/Data Technician

Miki I. Sowers

*** **** **** • Eglin AFB, FL ****2 • 850-***-****

*************@*****.***

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Highly skilled in office administrative and clerical procedures. Experienced in data entry, information gathering and collation. Extremely proficient in MS Office Suite, including Excel, Word, Outlook, Power Point and MS Access. Computer literate with knowledge of a wide variety of applications. Great Organizational and Multitasking abilities.

PROFESSIONAL EXPERIENCE

Internet CRM • 4588 E Highway 20• Niceville, FL 32578-7701 • Current position

Supervisor – Michael Scheid

Data Technician;

Utilizes personal computer, modems, software programs and Virtual Private Networks (VPN’S) to poll automotive dealership sales and service information.

• Uses analytical problem solving skills to trace and repair errors in the data flow and software.

• Creates telnet sessions, Virtual Private Networks and dial in connections.

• Provides helpdesk support for software applications, operating systems and hardware issues.

• Assists with remote installation of application patches and upgrades.

• Identifies, collects and analyzes data needed for resolution of discrepancies with software.

• Creates scripts which are interpreted by various programs such as Visual Basic, ProComm Plus, Access, Sequel 2 and Java to provide individualized actions for each dealership.

• Analyzes new software products to ensure quality control prior to distribution to clients.

Camp Butler MCCS • Marine Corps Community Services (Okinawa Japan) • FPO, AP 96373-5023 •October 2003 – March 2004

Supervisor – Reggie Coy • 011************

Administrative Assistant (Special Events)

• Created contracts and collected fees for all special events festivals, equipment rentals, and all other services.

• Provided assistance with the preparation and set up process for all festivals

• Performed monthly inventory, bank deposits, various reports, and daily verification of the department safe.

Diagnostic Imaging, Inc • 7018 AC Skinner Pkwy • Jacksonville, Florida 32256

Employed by Ranstad from June 2002-August 2002 Hired on August 2002- April 2003

Supervisor-Jeff Park • 904-***-****

Engineer Support Representative/ Billing Clerk

• Provided general and technical support to field engineers.

• Processed service tickets including the submission and tracking of part orders.

• Researched and resolved any discrepancies with the service tickets.

• Audited service tickets to provide accurate billing to the customer.

• Acquired purchase orders from customers as needed.

• Provided customers and field engineers with pricing for parts and service and handled any other questions or issues they may have in regards to their account

COMPUTER SKILLS

Microsoft Office 2007, Windows XP and many other Internet based applications. Type approximately 60 wpm.

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