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Manager Customer Service

United States
May 30, 2010

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*** * ********* **

Round Lake, IL *0073



Highly experienced Transportation Professional capable of learning and comprehending quickly who always works in a professional manner. Excellent computer and communication skills. Self-motivated and reliable with strong organization skills


CON-WAY FREIGHT, Milwaukee WI 1985- December, 2008

Regional Safety Manager 2000- December, 2008

Regional Safety Manager for one of the largest and most profitable transportation companies in the world. Responsibilities included OSHA (Occupational Safety and Health Administration) and FMCSA (Federal Motor Carrier Safety Association). Also responsible for Haz-mat, Blocking and bracing, Overweight’s, Lights, Brakes, Moving violations, and Logs as well as for Smith System Training. Served as Hazardous/Non-Hazardous Spill Coordinator. On call 24/7 for all accident and injury reporting.

• Managed each Service Center and also performed OSHA audits to insure each location was in compliance. Followed OSHA guidelines, and assured each location operated in a safe manner.

• Trained Management on how to handle and what to expect from OSHA visits

• Trained with Senior Management and drivers on all DOT requirements and laws. Responded to all State Violations.

• Insured all drivers understood importance of a Pre-trip, and Post-trip procedures.

• Trained hundreds of Con-way drivers in the Smith System, teaching the art of Safe Driving Skills. Also “Trained the Trainers” in the Smith System, enabling Con-way to reduce Accidents by 13%, Injuries by 9%, and DOT Violations by 14%.

• Assured all Management and drivers understood how to pick-up, deliver, load and unload hazardous freight.

• Performed biller training with Customer Service Reps to assure all bills showed correct description as required by the DOT (Department of Transportation).

• Completed 40 hour HAZ-WOPER course, required by OSHA, for persons who coordinate the handling and clean up of spills.

• Coordinated, and worked with both Police and DOT, on all company-related accidents, assuring all injured parties were taken care of, equipment was transported safely, cleanup was handled properly and roads were cleared.

• Worked with all Service Center Managers, ensured that all company policies were followed throughout the Region.

ALAN ROTH, 847-***-**** Page Two

Manager of Human Resources 1999-2000

Responsible for handling Company policies, Terminations, Hires, and Workmen’s comp cases. Also conducted new employee orientation seminars and freight operations seminars.

Account Executive 1998-1999

Organized territory manager and weekly planner. Updated all files and records, grew territory by over 28% by adding new accounts and by deleting non-revenue generating accounts, as well as by utilized pricing programs with loyal customers and by building trust with customers.

Personnel Supervisor 1988-1998

Duties consisted of hiring drivers/salesmen, clerks, mechanics, account executives, and maintenance personnel. Worked with employees regarding on-the-job problems, injuries/accidents, and benefits. Built trust between employees and management. Started with 53 employees at the Des Plaines Service Center and left with over 200 employees

Driver Sales Representative 1985-1988

Responsible for completing closing/load manifests for 70 to 80 tr

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