Sales Customer Service
Resume:
Sicklerville, NJ *****
**********@*****.***
Jovan B. Tapeh
Objective To obtain a position that utilizes my experience in sales, management, process improvements and implementation and client relations.
Relevant Achievement
Coordinated a one-month training program for sales associates on increasing sales productivity in Mary Kay Cosmetics. Selected to develop and provide a presentation on the CW Philly News on “How to Have a Successful Online Business During Tough Economy”, which expressed ideas and knowledge in a convincing manner. Designed training website for sales associates to access training materials, forms, and interact with each other in Mary Kay Cosmetics. Created a new form that helped save time, increase productivity and reduce labor time at Johnson and Johnson. Acknowledged for consistently meeting and exceeding sales expectations in Mary Kay Cosmetics. Ranked 15 out of 55 in personal retail sales for the 2008-2009 fiscal year in Mary Kay Cosmetics National Area. Awarded title “Youngest” Career Car Earner and Sales Director in entire Mary Kay National Area. Organized Customer Appreciation Events for numerous organizations including fund raising event to fund cancer research. Recognized as “Rookie of the Year” in Mary Kay National Area.
Experience April 2001-Present Mary Kay Cosmetics Sicklerville, NJ
Independent Sales Director 30 hours per week
• Manage and train team of 40 retail sales associates.
• Expand personal team productivity by recruiting retail sales associates.
• Responsible for the entire sale of products from prospecting to closing.
Oct. 2005–Dec. 2005 The Limited Store Lafayette, LA
Sales Associate 20 hours per week
• Managed floor regarding customer service and maintenance.
• Skilled in inventory control, cashier management, and order processing.
• General promotion of the products and sold all store products.
June 2004–Dec.2004 Johnson & Johnson Fort Washington, PA
Contract Operations Co-op 40 hours per week
• Facilitated daily and monthly departmental business meetings.
• Analyzed critical changes in monthly performance measurements.
• Developed more accurate projections for inventory reporting.
Dec. 1999–June 2004 Six Flags New Orleans New Orleans, LA
Human Resources Supervisor 40 hours per week
• Designed the interview strategy, facilitated the selection process and orientated new hires.
• Finalized new hire and termination documentation.
• Supervised Employee Service Center with over 1000 employees.
Education 1999–2006 Xavier University of LA New Orleans, LA
Bachelor of Science in Physics and Minor in Mathematics
1995-1999 St. Mary’s Academy H.S. New Orleans, LA
General Studies Degree
Major Courses
Physics I, II & III Calculus I, II & III
Dynamics Linear Algebra
Thermodynamics Differential Equations
Classical & Statistical Mechanics Circuits
Modern Physics Optics
Computer Skills
WordPerfect MS PowerPoint
MS Word MS Outlook
MS Excel Computer Programming in C
Activities
• Member of National Society of Black Engineers (NSBE)
• Member of Society of Physics Students (SPS)
References available upon request.
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