Software System

Shawn Edgerton

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SUMMARY OF QUALIFICATIONS

Hardware:

• IBM Compatible, Cisco Switches 3500 series, Cisco 6500 series, Notebooks (Laptops), Multiplexers, DSU's, 66/110 Blocks, RJ45/RJ11 Jack, Tones, Pc Cisco Router, Hubs, Modems lines

Tracers, Butt Sets, Punch Tools, Printers, Fluke and Wiring Systems, CCTV and Cabling

Software:

• Word Perfect 6, 7 and Corel, Microsoft Office Suite, Dos 6.22, Windows 3.1, Windows 95, 98, ME, 2000, 2000 and 2003 server, XP and Vista, PC Anywhere, TCP/IP, MS Outlook, MS Office XP/2000 and Internet Explorer

Certification:

• A+, Network Plus and Cisco Certified Network Administrator

PROFESSIONAL EXPERIENCE

New Cable Technology 11/2011 - 01/2012

Cable Consulting tech Bronx, NY

• Maintain and repair telephone, communication system tested all cables.

• Installed cat3&5 cables lines, fiber-optic equipment set T1 lines & DSL.

• Installed patch panels termination a D-mark, cross connect at 110/66 block.

• Troubleshoot network cable, test analog & digital voice lines coax cables.

• Perform (Move/Add/Charge) label all cable and document.

• Strong knowledge of lan wiring like modem, fax, telephone computer.

Lincoln Hospital 08/2008 – 08/2010

Desktop Support Bronx, NY

• Perform service functions in maintaining, troubleshooting, repairing

Or replacing computer system components.

• Installation, configuration and assistance with the use of software, hardware,

Networked computers and other technologies, such as smart phones, handhelds, and printers

• Troubleshoot systems, network, and security issues

• Recognition (Talk Tech), HDS, PenRad, PACS, RIS and Therapy.

• Installed and upgrade networks, workstation, PBX for Lucent System.

America Works 05/2005 - 08/2007

Telephone / Field Tech New York, NY

• Perform computer repairs and upgraded the system.

• Installed patch panels and wall jacks termination fiber Optic cable.

• Supervisor in the operations of repair and installation.

• Installed new cross connect at 110/66 block and tested all cables.

Nynex 07/2002 – 05/2005

Field Technician Bronx, NY

• Research solutions to technical issues related to software and hardware

• Troubleshoot network connectivity issues and research solutions

• Upgraded software and configured hardware troubleshoot pc systems.

• Modification and maintenance of network system and voice circuit.

• Installed IP phones and PBX for Lucent System Set up VOIP, T1 lines and DSL.

• Installed modem lines, Fiber Optic, Cable CCTV and Cat3/5 cable.

EDUCATION:

Monroe College Bronx, NY

Associate Degree in Computer Information Systems

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